Rooms Operations Manager

Marriott • Snowmass Village, CO • 9h ago

Additional Information

Job Number 26002261

Job Category Rooms & Guest Services Operations

Location Viewline Resort Snowmass Autograph Collection, 100 Elberta Ln, Snowmass Village, Colorado, United States, 81615VIEW ON MAP (https://www.google.com/maps?q=Viewline%20Resort%20Snowmass%20Autograph%20Collection%2C%20100%20Elberta%20Ln%2C%20Snowmass%20Village%2C%20Colorado%2C%20United%20States%2C%2081615)

Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range: $31.25 - $38.46 per hour

Bonus Eligible: Y

Expiration Date: 03/17/2026

JOB SUMMARY

Supports the successful execution of all operations in the hotel operations departments (including Front Office, Engineering/Maintenance and Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area

CORE WORK ACTIVITIES

Supporting Rooms Operations Team

Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.

Assists in ensuring that the team has the capabilities to meet expectations.

Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.

Supporting Property Rooms Operations Function(s)

Follows property specific second effort and recovery plan.

Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

Takes proactive approaches when dealing with employee concerns.

Extends professionalism and courtesy to employees at all times.

Communicates/updates all goals and results with employees.

Assists/teaches the team scheduling against guest and hours/occupied room goals.

Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

Provides excellent customer service by being readily available/approachable for all guests.

Takes proactive approaches when dealing with guest concerns.

Extends professionalism and courtesy to guests at all times.

Responds timely to customer service department request.

Ensures all team members meet or exceed all hospitality requirements.

Assisting in Managing Profitability

Assists in performing required annual Quality audit with GM & RD.

Ensures a viable key control program is in place.

Understands financial statements, sales and activity reports, and other performance data.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

We're proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here (https://life.marriott.com/wp-content/uploads/2025/09/benefitsoverviewf\2025edits\8.19.25.pdf) to learn more.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.

Similar Jobs

Director of Sales and Marketing

Marriott • Snowmass Village, CO • 1d ago

Sales & Marketing

Additional Information Relocation Assistance Available Job Number 26210354 Job Category Sales & Marketing Location Viewline Resort Snowmass Autograph Collection, 100 Elberta Ln, Snowmass Village, Colorado, United Sta...

1d ago

Go to Apply

RN Director of Nursing

Heritage Park Care Center • Carbondale, CO • 1d ago

Hospital & Medical Sponsored

$10,000 Sign-On Bonus or relocation negotiation bonus! Position Summary The RN Director of Nursing plans, organizes, develops, and directs the overall operation of the Nursing department to ensure the highest degree of q...

1d ago

Go to Apply

Online Survey Taker. Earn up to $25 per survey. - Remote

Earn Haus • Snowmass Village, CO • 2d ago

Sponsored

Job description We are urgently looking for people interested in taking online surveys for Fortune 500 brands. If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up to $2...

2d ago

Go to Apply