Customer Service Supervisor

Piedmont Airlines • Tulsa, OK • 11h ago

We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Customer Service Supervisor. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures. The successful candidate will have excellent organizational skills, the ability to multitask, and the ability to work well with all levels of management and support staff. This position reports to the General Manager.

Essential Duties:

Coach and provide career development to the team

Correct non-compliant behavior and impose disciplinary action as required

Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines

Manage the operational activities of the department in accordance with established policies and procedures

Manage a staff of team members with varied duties

Administrative duties, including daily/weekly/monthly reports

Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems

Supervise, direct, and monitor personnel in the completion of their duties; adjust as necessary to ensure on-time performance and quality customer service

Drive motorized equipment

Provide support when employee absence affects the operation

Job Qualifications & Competencies:

Excellent organizational skills and ability to multi-task

Ability to work independently, set and meet own deadlines

Ability to work well with all levels of management and support staff

Able to defuse conflicts among team members

Familiarity with Microsoft Office Suite

Prior experience with internal controls processes for accountable items

Ability to work a flexible schedule

Preferred Qualifications:

Previous airline management experience

Current Piedmont employee with a minimum six months of service

Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents

Extensive knowledge of QIK

Bachelor's Degree in Aviation, Business, or related field

Work Environment:

Use of computers and other office equipment

Airport ramp environment, subject to varied weather conditions and elevated noise levels

All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements:

Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs

Handle objects up to 70 pounds regularly, up to 100+ pounds occasionally, with assistance from co-workers or tools

Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

Starting Rate:

$16.50/Hourly

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. _?

I_ n addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.

Job Application Deadline:

January 27, 2026

Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.

Our team is a diverse group of people, all with a passion for aviation. We strive for excellence, and recognize that everyone - no matter which job title they hold - is responsible for our success. We celebrate our accomplishments together and learn from our mistakes. We hold each other accountable. We work as a team. We care for each other. We are Piedmont.

If you need a reasonable accommodation for any part of the application process, please email us at PiedmontApplicationAccommodations@aa.com

Similar Jobs

Customer Service Representatives

System One • Tulsa, OK • 11h ago

Management & Administrative

Now Hiring: Remote Call Center Customer Service Agents (Tulsa Area Only) Employer: System One - hiring for a client in the Tulsa area Pay: $17.50/hour (English) $19.00/hour (Bilingual - Spanish/English) Schedule: Full-ti...

11h ago

Go to Apply

Entry Level Recruiter/Sales Trainee

Aerotek • Tulsa, OK • 11h ago

Management & Administrative

Overview Why Aerotek? Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over 200+ offices nationwide. We work with 95% of Fortune 500 com...

11h ago

Go to Apply

Security Account Manager

GardaWorld • Tulsa, OK • 12h ago

Management & Administrative

150357BRTitle:Security Account ManagerJob Description: GardaWorld Security Services is Now Hiring a Concierge Security Officer! Ready to suit up as an Account Manager? What matters most in a role like this is your abilit...

12h ago

Go to Apply

Division Sales Manager - Central, US

Veralto • Tulsa, OK • 20h ago

Management & Administrative

Imagine yourself... Doing meaningful work that makes an everyday impact?on the world around you. Owning your ambition?and fueling your career growth. Thriving in a supportive team environment?that inspires you to strive...

20h ago

Go to Apply

Operations Manager

Aerotek • Catoosa, OK • 1d ago

Management & Administrative

Operations Manager We are looking for a results-driven Operations Manager to take ownership of site performance and lead the charge in technical, operational, and financial success. This role is about more than managing...

1d ago

Go to Apply

Territory Account Manager

EquipmentShare • Tulsa, OK • 1d ago

Management & Administrative

Build the Future with Us - EquipmentShare is Hiring a Territory Account Manager At EquipmentShare, we're not just filling a role - we're assembling the best team on the planet to build something that's never been built b...

1d ago

Go to Apply

Procurement Coordinator

Insight Global • Tulsa, OK • 1d ago

Management & Administrative

Job Description Insight Global is searching for a Procurement Coordinator for a client in Tulsa, OK. The Procurement Coordinator ensures the timely and efficient procurement of materials and equipment for project executi...

1d ago

Go to Apply

Supply Chain -Enterprise Asset Mgmt (EAM)/ Field Services Manager - Tech Cons - Open Location

EY • Tulsa, OK • 1d ago

Management & Administrative

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY...

1d ago

Go to Apply

Practice Leader, Land Development Services

Kimley-Horn • Tulsa, OK • 1d ago

Management & Administrative

Overview Kimley-Horn has a challenging and rewarding opportunity for a motivated Practice Builder to join our Development Services team in Tulsa, OK. The successful candidate will be a leader in a practice specializing i...

1d ago

Go to Apply

Bilingual Night Manager

City Wide Facility Solutions • Tulsa, OK • 3d ago

Management & Administrative

Are you looking for a part-time evening position with a flexible schedule? If you are bilingual (English/Spanish), have management experience and good communication skills, you'll want to check out this job at City Wide...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.