Mechanical Desk Engineer DE - Mobility Customer Services

Siemens • New Castle, DE • 14h ago

Job Family: Customer Services

Req ID: 490249

Pioneering in America, from the first mile tothe last. This is what drives us.

For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: run. With modern maintenance solutions - from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization

we ensure your systems' highest reliability and availability: 100%Railability . We are constantly developing new, intelligent mobility solutions

that increase the availability of infrastructure for society, optimize route usage and create a new quality of travel.

Good service means we are there for our partners and customers when they need us - and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world.

Position Overview:

Siemens Mobility is seeking to fill a Mechanical Desk Engineer position in the Wilmington, Delaware facility. This job entails direct support in fleet monitoring and maintenance planning for the Siemens Locomotives and duties to support Siemens Customer Service. The Mechanical Desk Engineer also provides technical oversight to the contractual depots and administrative services to the Siemens Reliability and Service Managers. This position requires on-site attendance in Wilmington, Delaware and works a day shift to include weekends and holidays. Individuals must have flexibility to work all shifts. The primary shift will be 2nd shift working 10am - 8:30pm Sunday - Wednesday or Wednesday - Saturday.

What your day-to-day will look like:

Monitoringfleet performance and equipment surveillance support for Siemens'locomotives at the Amtrak Mechanical Desk.

Supportfor driving reliability and continuous improvement to minimize downtimeand costs.

Collaboratewith Product Managers, Software Engineers, and Field Service Techniciansto monitor and improve maintenance practices.

Givereal-time live phone support to the end-users calmly.

SupportFailure Investigations and the completion of Root Cause Analysis reports.

Regularreview and update of maintenance practices, impacting documentation andtroubleshooting procedures.

Resolveproduct or service issues by clarifying the Customer's problems;determining the cause; selecting and explaining the best solution;expediting correction or adjustment; following up to ensure resolution.

To thrive in this role, you have:

Associate's degree in a technical field (i.e. Electrical,Electromechanical, etc.) or proven technical maintenance and operationalexperience.

Ability to solve practical problems, exerciseinitiative, and deal with various changing, sometimes unclear, situations.

Strongly demonstrated computer skills andwillingness to learn computerized maintenance management systems.

Proficiency with Microsoft Excel to generateadministrative reports.

Effective communication, listening, and strongorganizational skills.

Ability to learn project-specific softwareprograms and online tools.

Ability to continuallychallenge the status quo, providing strong leadership for continuousimprovement of results and efficiency.

Ability to walk through astructured troubleshooting process - staying calm in complex and time-criticalsituations.

Ability to travel: 5% domestically

Setting you apart from others would be an Associate's degree in a technical discipline with 5+ years of experience in maintenance planning, field services, and rail. Experience in rolling stockoperations and/or maintenance with experience in dealing with the FRA / CFRswould be exceptional.

Why you'll love working for Siemens!

Freedomand healthy work-life balance- Health, Dental, Vision Insurance, HSA/FSA,Commuter Benefits - starting Day 1!

Webelieve that each member of our team is accountable for making decisions,solving problems, and taking actions that contribute to long-term impactand financial success.

Wedo the right thing. We stand for green innovations and meaningfulsolutions with impact on customers, ecosystem partners, society, andenvironment.

Weare frontrunners in digitalization and building platforms. Therefore, weare hiring ambitious forward-thinkers who want to have a real impact.

Solvethe world's most significant problems - Be part of exciting and innovativeprojects.

Opportunitiesto contribute your innovative ideas and get paid for them. Take advantageof our Tuition Reimbursement program, Mentor Programs, and yourdevelopment through online learning. We operate daily with a growthmindset - that's why Siemens consistently ranks on the FortuneWorld's Most Admired Companies list!

Employeeperks and discounts in addition to our 401k match and generous Paid TimeOff.

Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization.

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$76,398.00 $89,658.00

Organization: Mobility

Job Type: Full-time

Category: Customer Services

Siemens

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