Retail Sales Associate

Cleveland Guardians • Cleveland, OH • 9h ago

Job Details

Description

Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.

The Guardians are looking for service minded teammates, who are committed to working together to help us create amazing memories for fans, each other and all visitors to Progressive Field.

PRIMARY PURPOSE: Assist in driving sales and overseeing the general operations of designated retail locations within Progressive Field, all while actively promoting a positive image of the Cleveland Guardians in every fan interaction.

RESPONSIBILITIES & DUTIES:

Selling/Fan Satisfaction

Deliver outstanding customer service by employing the START and HEART service model, incorporating suggestive selling techniques

Uphold the "Image of Champions" to maximize sales potential and ensure fan satisfaction

Strive towards achieving daily sales targets at both an individual and location level

Maintain a consistently positive attitude in the workplace, aligning with the best interests of the business

Engage in training sessions focused on fan-centric customer service while actively promoting a positive image of the Cleveland Guardians organization

Merchandising

Collaborate with the Supervisor to ensure that the location adheres to company visual merchandising standards

Coordinate with the Supervisor to organize backstock and storage rooms according to company guidelines.

Communicate merchandise needs and ideas to management and buying team

Operations/Loss Prevention

Support the daily maintenance and smooth operation of assigned location

Participate in training sessions to proficiently operate POS systems

Adhere to all loss prevention standards established by the Retail management team to safeguard company assets

Promptly report any violations of loss prevention policies to the Retail management team

Partner with the Supervisor to ensure the timely completion of shipments, accurate cycle counts, and successful execution of all business initiatives for the assigned location

Actively participates in all communication channels regarding policies, procedures, and other relevant information

Demonstrate comprehensive knowledge of all standards and the ability to manage the location in the absence of the Supervisor

Assume additional responsibilities as directed by Retail management team

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ROLE REQUIREMENTS:

Previous sales, customer service, and or register experience preferred

Capability to frequently bend, stoop, reach, and lift

Must be at least 16 years old

Demonstrated ability to adhere to all organizational Health & Safety protocols

AVAILABILITY REQUIREMENTS:

Available to work a minimum of 55 out of 81 home games (65%) during the months of April through October

Available to work 100% of Jewel Events and Post Season Games

Work entire assigned shift, this includes but not limited to pre-events, post events, and rain delays

Work long and irregular hours including nights, weekends, and all holidays during the baseball season

Attend all required trainings and daily briefings, as directed

ORGANIZATIONAL REQUI

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