Senior Customer Operations Manager

Brady Corporation • Milwaukee, WI • 6h ago

What We Need:

Brady Corporation is looking for a Senior Manager of Customer Operations. The Senior Manager of Customer Operations is a strategic leadership role responsible for the seamless integration of our three most critical customer-facing pillars: Customer Service, Technical Services, and Quoting. This leader will manage a high-performing, multi-disciplinary team to ensure that our customers receive world-class service, expert technical guidance, and rapid, accurate commercial quotes. The ideal candidate is an operational architect who can balance empathy with efficiency and technical proficiency with commercial acumen. They will report directly to the Director of Customer Experience.

What You'll Be Doing:

Operational Excellence

Standardize processes across the Service, Support, and Quoting functions to ensure a unified "One Voice" customer experience.

Manage high-level KPIs including CSAT, NPS, Resolution Time, Quote Accuracy, and Quote Turnaround Time

Drive digital transformation by identifying and implementing automation tools and AI-driven solutions within the operations workflow

Customer Service Leadership

Oversee the frontline service teams to ensure consistent delivery of premium support.

Act as the final escalation point for complex customer issues, ensuring resolutions align with our brand values.

Forecast staffing needs and manage resource allocation to handle seasonal surges in volume.

Quoting & Commercial Operations

Manage the Quoting team to ensure pricing accuracy, margin protection, and rapid delivery of estimates to the Sales organization

Audit quoting data to identify trends in win/loss ratios and commercial bottlenecks

Implement automation tools to reduce handling time and increase productivity

What You Will Need To Be Successful:

Bachelor's degree

Minimum 7 years leadership experience

Demonstrated process improvement and strategy development

Strong professional verbal, written, and interpersonal communication skills

Presentation skills and ability to facilitate discussions in a large group setting

Experience working with SAP or equivalent operating system

Experience working with CRM Systems

Experience in a Manufacturing company, preferred

Experience with Six Sigma or Lean Manufacturing concepts, preferred

Experience with Salesforce or Nice Mpower technology platforms, preferred

LI-KB1

About Us: Who we are:Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - we're just about everywhere you look. Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities. We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2025, Brady employed approximately 6,400 people in our worldwide businesses. Our fiscal 2025 sales were approximately $1.51 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at www.bradycorp.com. Why work at Brady:A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth. Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you'll feel connected to the community through our charitable contributions and opportunities to give back. Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world.

Our Benefits:

Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision

Generous 401(k) with company match

Paid time off and holidays

Opportunity to participate in incentive programs for all full-time employees

Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance

Education reimbursement opportunities

Scholarship program for children of Brady employees

A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities

Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management)

Dress-for-your-day dress code

Charitable contributions matched through Brady's Matching Gift program

Similar Jobs

National Sales Manager Attachments

KOMATSU AMERICA CORP • Milwaukee, WI • 1h ago

Management & Administrative

JOB REQUIREMENTS: Job Description Apply now National Sales Manager- Attachments Posting Start Date: 1/6/26 Job Location (Short): USA, Requisition ID: 34821 Onsite or Remote: Remote Position Join Komatsu and Be Part of So...

1h ago

Go to Apply

Sales Manager

PPG ARCHITECTURAL FINISHES INC • Milwaukee, WI • 1h ago

Management & Administrative

JOB REQUIREMENTS: Description The Pittsburgh Paints Company is searching for a Regional Sales Manager. We are looking for an ambitious leader that is responsible for leading a high-performing team and implementing our st...

1h ago

Go to Apply

Regional Sales Manager

Cretex • Waukesha, WI • 1h ago

Management & Administrative

Overview Position summary The Regional Sales Manager is responsible for all direct sales activities, from lead generation to closing sales, for our Midwest territory. The Regional Sales Manager will develop and implement...

1h ago

Go to Apply

Parts Sales Manager

KOMATSU AMERICA CORP • Milwaukee, WI • 1h ago

Management & Administrative

JOB REQUIREMENTS: Job Description Apply now Regional Parts Sales Manager Posting Start Date: 1/8/26 Job Location (Short): USA, Requisition ID: 34871 Onsite or Remote: Onsite Position Join Komatsu and Be Part of Something...

1h ago

Go to Apply

Operations Manager

WM • Germantown, WI • 6h ago

Management & Administrative

I. Job Summary This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees....

6h ago

Go to Apply

Facilities Manager

Bell Ambulance • Saint Francis, WI • 14h ago

Management & Administrative Sponsored

Bell Ambulance is a progressive, client-oriented company devoted to providing high-quality emergency and non-emergency medical services. Bell Ambulance has been in operation since 1977 and has grown into the largest ambu...

14h ago

Go to Apply

Customer Service Associate

Walgreens • Wales, WI • 17h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

17h ago

Go to Apply

Security Officer - Manufacturing Site

Allied Universal • Racine, WI • 17h ago

Management & Administrative

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

17h ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Wauwatosa, WI • 17h ago

Management & Administrative

17h ago

Go to Apply

Customer Service Associate

Walgreens • Cedarburg, WI • 17h ago

Management & Administrative

17h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.