Arbitration Specialist

Kelly Services • Murfreesboro, TN • 1d ago

Are you looking for your next great career move? At Kelly we believe that work should work for you and we're here to help you take the next step in furthering your career.

Kelly Services in partnership with Nissan North America is currently recruiting for an Arbitration Specialist to evaluate, manage, and negotiate incoming cases from the Better Business Bureau, regulatory agencies, and consumers in reference to Lemon Law and breach of warranty issues.

This position is a full time, hourly position paying $27.80/hour with growth opportunities available within Nissan after a year in this role.

In office Monday-Thursday 8am-5pm, Remote on Friday

In this position, you will:

Evaluate incoming cases from the BBB Auto line, regulatory agencies, attorneys, dealerships and consumers in reference to alleged Lemon Law and Breach of Warranty issues.

Effectively negotiates settlements and repurchases directly with consumers, dealers, third-party contacts and regional personnel through strong verbal and written communication.

Present strong and compelling arguments at BBB Auto line arbitration hearings to represent and defend Nissan North America, Inc in lemon law and breach of warranty cases.

Process voluntary and mandated repurchases/replacements within mandatory time frame requirements of each state to prevent financial penalties.

Review and resolve issues following lawful guidelines.

Schedules appointments between dealers, customers, and factory representative regarding issue resolution and arbitration avoidance.

We are looking for someone with good interpersonal, conflict resolution, negotiation, and decision-making skills.

Minimum Qualifications:

Job Knowledge and Skill: Basic computer systems knowledge, proven customer interaction skills, strong verbal and written communication skills, and strong organizational skills.

Experience: One year directly related experience at a professional level. Experience as an Automotive claims adjuster, case management, or arbitration experience preferred

Education: Bachelor's Degree is required for this role.

Computer Skills: Basic knowledge of word processor, spreadsheet, other PC applications, etc. to output routine products with similar, non-creative formats.

Benefits Include:

16 paid holidays

10-15 days of paid time off

Enhanced medical benefits

Kelly Perks Discount Program

Weekly pay

If you or anyone you know may be interested in this role, don't wait, apply to be an arbitration specialist today!

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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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