Senior Lifecycle Marketing Manager Adaptive Planning

Workday, Inc. • New York, NY • 1d ago

Job DescriptionYour work days are brighter here.Were obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, youll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. Were in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, youll do meaningful work with Workmates whove got your back. In return, well give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, youve found a match in Workday, and we hope to be a match for you too.About the TeamThe Adaptive Marketing team is a high-impact, fast-moving group responsible for shaping how Adaptive shows up in the marketfrom demand generation and customer engagement to product launches and brand storytelling. This role sits within Adaptives Growth Marketing team, which is responsible for accelerating growth across the entire customer lifecyclefrom first value realization through long-term expansion. Operating as a performance-driven, campaign-led team, Growth Marketing blends digital execution, experimentation, and analytics to drive measurable business outcomes. In close partnership with Customer Marketing, this team forms the backbone of Adaptives post-sale growth engine: driving adoption, reducing churn, and turning customers into long-term advocates.About the RoleAs Senior Lifecycle Marketing Manager, you will own the programs and campaigns that keep customers engaged, successful, and growing with Adaptive Planning. Your primary mandate is to improve customer retentionacross both logos and dollarsand to increase customer satisfaction and NPS.Youll achieve this by driving higher product adoption, reinforcing ongoing value, and creating repeatable lifecycle motions that keep Adaptive Planning embedded in customers day-to-day workflows. This is a hands-on, execution-heavy role focused on campaign design, digital delivery, and performance optimizationnot product positioning or new-logo demand generation.What Youll DoYou will build and run lifecycle campaigns day-to-day, turning customer data and signals into high-impact programs that improve adoption and reduce churn, including: Design, launch, and optimize onboarding, activation, adoption, and re-engagement campaigns across email, digital, in-product, web, and events Partner with Product, Customer Success, and Marketing Operations to identify adoption gaps, churn risk indicators, and key moments of customer value Translate product usage data, customer maturity, and behavioral signals into targeted lifecycle plays Reinforce best practices, new capabilities, and ongoing value to keep Adaptive Planning embedded in customers workflows Drive expansion and upsell demand within the install base, aligned to sales and account team motions Work closely with Customer Marketing to convert highly engaged users into advocates, references, and storytellers Own lifecycle campaign calendars, execution plans, and performance reporting Run testing and experimentation on messaging, cadence, channels, and offers Track and optimize against lifecycle KPIs, including adoption, engagement, churn indicators, and expansion pipelineAbout YouBasic Qualifications: 812+ years of B2B SaaS marketing experience, with deep expertise in lifecycle, reten

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