Senior Customer Marketing Manager Adaptive Planning

Workday, Inc. • New York, NY • 2d ago

Job DescriptionYour work days are brighter here.Were obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, youll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. Were in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, youll do meaningful work with Workmates whove got your back. In return, well give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, youve found a match in Workday, and we hope to be a match for you too.About the TeamThe Adaptive Marketing team is a high-impact, fast-moving group responsible for shaping how Adaptive shows up in the marketfrom product launches and positioning to demand generation, customer engagement, and brand storytelling.This role sits within the Product Marketing team, which owns customer and market insight, product positioning and messaging, launches, and how Adaptives value is articulated across the customer lifecycle. The team works closely with Sales, Customer Success, Product, and Corporate Communications to ensure clear, differentiated, and customer-centric go-to-market execution.The team operates with a builders mindset: experimental, analytical, and outcomes-driven. We value speed, learning, and ownership, while maintaining the rigor required to scale within an enterprise environment.About the RoleWere looking for a Senior Manager of Customer Advocacy & Customer Marketing to build and lead our global customer advocacy function. This is a hands-on, playercoach role: you will be an individual contributor executing high-impact work, while also defining the strategy, standards, and operating model for the function globally.You will own how customer voices come to life across Adaptivefrom compelling case studies and a scalable reference program to onboarding experiences that drive early value and long-term advocacy. You bring strong storytelling instincts, an entrepreneurial mindset, and the ability to operate effectively across regions, cultures, and teams.What Youll DoIn this role, youll turn customer success into one of Adaptives most powerful growth engines. You thrive in environments that blend startup scrappiness with enterprise SaaS maturity. Youre comfortable being both the doer and the leadersetting direction, influencing without authority, and staying deeply involved in execution. Youre energized by ambiguity, biased toward action, and motivated by turning customer success into one of the companys strongest growth levers. Own and scale Customer Advocacy & Customer Marketing globally, setting vision while remaining hands-on Build a best-in-class customer storytelling engine, including case studies, videos, web content, presentations, and executive-ready assets Create and operate a global customer reference program supporting sales, analyst relations, press, and events Influence the customer onboarding experience to reinforce value realization, differentiation, and adoption Manage agencies and external partners across content, video, design, and production Partner cross-functionally and influence without authority across Marketing, Sales, Customer Success, Product, and Communications * Define success metrics and continuously evolve programs based on performance and impactAb

Similar Jobs

Customer Service Associate

Walgreens • Bronx, NY • 1h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1h ago

Go to Apply

Customer Service Representative

ADP • Florham Park, NJ • 1h ago

Management & Administrative

ADP is hiring a Client Service Specialist II. In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for Section 125 Premium Only...

1h ago

Go to Apply

Administrative Coordinator

City of New York • New York, NY • 1h ago

Management & Administrative

Job Description THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $66,062.00 - $75,971.00. THIS POSITION IS ONLY OPEN TO CANDIDATES WHO ARE PERMANENT (NOT PROVISIONAL) IN THE CIVIL SERVICE TITLE OF PRINCIPAL ADMINI...

1h ago

Go to Apply

Customer Service Associate

Walgreens • Union City, NJ • 1h ago

Management & Administrative

1h ago

Go to Apply

Customer Service Associate

Walgreens • Bloomfield, NJ • 1h ago

Management & Administrative

1h ago

Go to Apply

Customer Service Associate

Walgreens • Ramsey, NJ • 1h ago

Management & Administrative

1h ago

Go to Apply

Customer Service Representative

TEKsystems • New York, NY • 1h ago

Management & Administrative

Shareholder Services Representative - Call Center (Entry Level) Location: 1212 6th Avenue, Floor 17, New York, NY 10036 Schedule: In-office Monday-Friday (10:00am-6:00pm) + Mandatory Remote Saturdays (10:00am-4:00pm ET)...

1h ago

Go to Apply

Customer Service Representative

Insight Global • New York, NY • 1h ago

Management & Administrative

Job Description Insight Global is looking for customer service representatives for one of our clients to sit 5 days onsite in Harlem, NY. Job Summary: The Customer Service Representative (CSR) will be responsible for con...

1h ago

Go to Apply

Customer Service Associate

Walgreens • Hempstead, NY • 1h ago

Management & Administrative

1h ago

Go to Apply

Senior Manager, Collaborative Manufacturing & Continuous Improvement, B&W

Unilever • Hoboken, NJ • 1h ago

Management & Administrative

Job PurposeCollaborative Manufacturing is one of the biggest growth networks in the North America supply chain. It accounts for 25% of TO and over 1bn spend, with plans to continue growing the network to support future g...

1h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.