Customer Service Representative

Insight Global • New York, NY • 12h ago

Job Description

Insight Global is looking for customer service representatives for one of our clients to sit 5 days onsite in Harlem, NY.

Job Summary: The Customer Service Representative (CSR) will be responsible for contacting students who have been accepted into our charter school program and assisting them with the onboarding process for the new school year. This role requires excellent communication skills, attention to detail, and a commitment to providing exceptional service to our students and their families.

Key Responsibilities:

Contact newly accepted students and their families to welcome them to the program.

Provide detailed information about the onboarding process, including required documentation, important dates, and next steps.

Answer any questions students and families may have about the program and the school.

Assist with the completion and submission of necessary forms and paperwork.

Coordinate with other departments to ensure a smooth onboarding experience.

Maintain accurate records of all communications and interactions with students and families.

Follow up with students and families to ensure all onboarding requirements are met.

Address any concerns or issues that arise during the onboarding process in a timely and professional manner.

Compensation: $18-19/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

High school diploma or equivalent; associate's or bachelor's degree preferred.

Previous experience in customer service, preferably in an educational setting.

Excellent verbal and written communication skills.

Strong organizational and time management skills.

Ability to work independently and as part of a team.

Proficiency in Microsoft Office Suite and other relevant software.

Bilingual skills are a plus. Bilingual in English and Spanish

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