Vice President Customer Service

TDS TELECOM • Madison, WI • 2d ago

JOB REQUIREMENTS: Vice President - Customer Service Job Locations
US-WI-Madison | US-Remote Location ID 2026-28518 Company TDS Telecom
Pay Range \$0.00 - \$0.00 Overview At TDS Telecom, connecting people is
at the heart of everything we do. We are forward thinkers who leverage
cutting-edge fiber internet technology to strengthen communities. We are
dedicated to excellence, which drives us to succeed together, creating a
better world through meaningful connections. Ready to make an impact?
The Vice President - Customer Service is responsible for leading the
operations of the contact centers across multiple functions, including
Consumer Contact Center Sales and Support, Customer Repair, Financial
Services, Customer Retention, and Consumer Order Coordination. This role
requires a thorough understanding of business goals to drive strategic
initiatives and practical solutions that contribute to long-term success
in a results-oriented environment. Additionally, the role works closely
with business partners to lead and develop a customer support strategy
that enhances the overall customer experience. This collaboration
ensures alignment with other functional areas to enhance customer
satisfaction, retention, and operational efficiency. The position will
oversee the creation and execution of policies, procedures, and
performance metrics to ensure excellence in customer service and
support. A key focus is continuous improvement, ensuring optimal
customer satisfaction, and the role is accountable for implementing
effective scheduling practices that align capacity with demand,
anticipating fluctuations to maintain high service levels. The role also
involves managing staffing levels and identifying opportunities for
efficiency and cost-effective customer support solutions.
Responsibilities Develop and implement strategies for Consumer Contact
Center Sales and Support, Customer Repair, Financial Services, Customer
Retention, and Consumer Order Coordination to enhance customer
satisfaction and operational efficiency. Monitor and analyze performance
metrics across all customer contact functions, ensuring alignment with
organizational goals and continuous improvement. Partner with other
departments to lead and develop a customer support strategy that
enhances the overall customer experience and aligns customer contact
strategies and initiatives with overall business objectives. Establish
and enforce policies and procedures for customer contact operations...
For full info follow application link. Employment at TDS is subject to
post-offer, pre-employment drug testing. At TDS, we embrace Equal
Employment Opportunity by valuing our differences and consider all
qualified applicants without regard to age, race, color, religion, sex,
sexual orientation, gender identity, national origin, disability, status
as a protected veteran or any other status protected by law. To learn
about our diversity & inclusion philosophy and culture, click here!
*** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/D10E85C47B79442A

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