Customer Service Specialist

City of Radford • Radford, VA • 2d ago

Position Summary:

This position performs a variety of well-defined clerical, fiscal, and accounting support duties within the Treasurers Office. Work includes processing payments for taxes, utility accounts, DMV Select services, dog tags, and other miscellaneous revenues. The employee is responsible for accurately balancing daily receipts, researching account inquiries, preparing routine correspondence, and ensuring strict confidentiality of all taxpayer information. The role requires strong customer service skills, the ability to resolve issues in a calm and helpful manner, and a commitment to supporting co-workers and the Treasurer in daily operations. This position reports directly to the Treasurer.

Typical Tasks:

Greet and assist customers in person and by telephone with professionalism and courtesy.

Maintain strict confidentiality of taxpayer information in accordance with VA State Code 58.1-3.

Receives, verifies, and processes all revenues in the offices computer systems.

Assists with internal and external collection efforts.

Research accounts and prepare accurate written correspondence as needed.

Performs filing, data entry, and other administrative tasks to support office workflow.

Knowledge, Skills, and Abilities:

Working knowledge of computers and common office equipment, including calculators, fax machines, postage machines, and copiers.

Basic to intermediate computer skills, including the ability to navigate multiple software systems, learn new programs quickly, and accurately enter and retrieve data.

Ability to perform mathematical calculations with accuracy and reasonable speed.

Strong communication and customer service skills, including the ability to calmly and effectively assist taxpayers and resolve concerns.

Ability to learn office procedures, follow detailed instructions, and maintain accuracy in all work.

Ability to work independently and as part of a small team in a fast-paced environment.

Education and Experience:

High school, vocational, or business school diploma required; or an equivalent combination of training and experience that provides the necessary knowledge, skills, and abilities. Must be bondable. Successful completion of a background check and pre-employment testing is required.

Salary range:

DOQ, The City of Radford offers a generous salary along with an excellent benefits package that includes health, dental and vision insurance along with retirement benefits through VRS (Virginia Retirement and free life insurance).

Job posting open until filled.

The City of Radford is an Equal Opportunity Employer.

App

Similar Jobs

Customer Service/Sales

Home Depot • Christiansburg, VA • 1w ago

Management & Administrative

Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products usi...

1w ago

Go to Apply

Customer Accounts Advisor

Aaron's Inc • Christiansburg, VA • 2w ago

Management & Administrative

Customer Accounts Advisor The salary range for this role is $X to $Y per hour/annually*. This position is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our cu...

2w ago

Go to Apply

(USA) Overnight Stocking Coach, Non-Complex, Management

Walmart • Dublin, VA • 2w ago

Management & Administrative

Position Summary... What you'll do... Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback TourtoTeach communicating and collaborating with...

2w ago

Go to Apply

Customer Service Associate

Walgreens • Christiansburg, VA • 2w ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

2w ago

Go to Apply

Customer Service Associate

Walgreens • Christiansburg, VA • 2w ago

Management & Administrative

2w ago

Go to Apply

Customer Service Associate I

Family Dollar • Barren Springs, VA • 3w ago

Management & Administrative

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommend...

3w ago

Go to Apply

CDL A Lease Purchase Driver

RE Garrison • Blacksburg, VA • 13h ago

Trucking & Construction Sponsored

Benefits 70% of line haul 100% fuel surcharge No money down, walk-away lease A clear path to ownership Freightliner® Cascadia® trucks in various colors Truck payment options to meet any budget from $695/week to $1,095/we...

13h ago

Go to Apply

Class A CDL Truck Driver/ Drivers

RE Garrison • Blacksburg, VA • 13h ago

Trucking & Construction Sponsored

13h ago

Go to Apply

Online Survey Taker. Earn up to $25 per survey. - Remote

Earn Haus • Snydertown, Bradford County, PA • 1d ago

Online Survey Taker. Earn up to $25 per survey. - Remote

Earn Haus • Parrott, VA • 1d ago