Senior Client Services Consultant

MetLife • Aurora, IL • 2h ago

Role Value Proposition:

Provides administrative support and customer service to National Accounts group insurance clients. Works with account team, Account Executive and other internal partners to manage the customer relationship.

Key Responsibilities

Overall Accountability: Partner closely with the Account Executive and have overall accountability for the day-to-day administration of multiple complex clients.

Client Liaison: Serve as the bridge between our clients and internal teams, ensuring seamless communication and collaboration between the internal MetLife teams.

Meeting Management: Coordinates and facilitates ongoing client meetings, in person or via conference call, and prepares materials, agendas, minutes and presentations. Participates in and facilitates client Finalist and Stewardship meetings.

Consultative Solutions: Provide clients with consultative, alternative solutions to requests that can identify possible plan design alternatives.

Customer Service Excellence: Deliver exceptional customer service through ongoing timely customer delivery and client satisfaction.

Strategic Planning: Leads client account audits and strategic planning process, and partners with financial team and other partners in the completion of client reports.

Subject Matter Expertise: Serve as a key resource and may serve as a subject matter expert to Customer Unit and National accounts.

RFP Support: Partner with the Proposal Unit to research and respond to RFP questionnaires.

Contract Execution: Understand detailed components and provisions in legal agreements between MetLife and the client and assist in facilitating the execution of contracts to ensure compliance.

Industry Knowledge: Comprehend competitors' products, industry trends, and legal developments impacting business.

Product Knowledge: Firm knowledge of MetLife's group products, services, and systems and ability to apply analytical skills to the interaction of these products, services, and systems.

Essential Business Experience and Technical Skills

Required:

5+ years of equivalent experience within the insurance space.

5+ years of account management/client service experience, with a passion for client service.

Excellent organizational, interpersonal, and communication skills, both written and verbal.

Ability to work autonomously, effectively handle multiple tasks, prioritize deadlines appropriately, and remain flexible.

General understanding of employee benefits industry.

Proficient with Microsoft Office software, Teams meeting and Webex meeting tools.

Self-motivated to learn more about the business and proactive in personal development.

Up to 10% travel required.

High School Diploma or equivalent

Preferred:

Bachelor's Degree.

Experience with Disability products is a strong asset.

Ability to balance client expectations with MetLife capabilities.

Project management skills including problem-solving, attention to detail, analytical thinking, and decisiveness.

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

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