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Customer Service Specialist Intermediate

State of Minnesota • Saint Paul, MN • 12h ago

Working Title: Customer Svcs Specialist Int

Job Class: Customer Service Specialist, Intermediate

Agency: Administration Dept

Job ID : 91235

Location : St. Paul

Telework Eligible : No

Full/Part Time : Full-Time

Regular/Temporary : Unlimited

Who May Apply : Open to all qualified job seekers

Date Posted : 01/09/2026

Closing Date : 01/20/2026

Hiring Agency/Seniority Unit : Administration Dept / Administration-AFSCME

Division/Unit : Plant Mgmt Parking

Work Shift/Work Hours : Day Shift

Days of Work : Monday - Friday

Travel Required : No

Salary Range: $20.76 - $27.53 / hourly; $43,346 - $57,482 / annually

Classified Status : Classified

Bargaining Unit/Union : 206 - Clerical/AFSCME

Work Area : Parking

FLSA Status : Nonexempt

Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position is responsible for managing all aspects of parking contracts for external customers, including initiating, renewing, modifying, and canceling agreements. Parking assignments are made in alignment with established policies, procedures, directives, and organizational priorities. The position also handles cash receipts, serves as the primary liaison to Metro Transit, and administers Metropass services for eligible customers. This position coordinates ongoing maintenance and repairs for parking pay stations and supports the safety and security of assigned parking lots, ramps, and garages. It prepares daily, monthly, quarterly, and annual parking reports and is expected to manage assigned tasks with a high level of independence. Additionally, this position promotes alternative transportation options, provides backup support to scheduler/dispatch staff for tenant services, and performs a variety of administrative and operational support duties, including assistance to the Supervisor and Business Operations Manager.

Minimum Qualifications

Customer service skill sufficient to interact with customers - in person, over the telephone, or via email - in a courteous, tactful, and diplomatic manner.

Valid Driver's License with acceptable driving record.

Word processing skills to develop and modify a variety of correspondence, records and reports.

Typing/keyboarding skill to accurately compose correspondence.

Data entry skills sufficient create records and update entries in a timely manner.

Mathematics skills sufficient to process account reconciliations.

Preferred Qualifications

Knowledge of MS Office Suite

Desktop publishing skills

SEMA4 experience

Knowledge of current office practices and procedures

Ability to speak a second language/bilingual

Physical Requirements

Employee must have the ability to traverse between building and parking lot/ramp locations to conduct site visits and assessments. This may include navigating slippery or rough terrain, climb stairs or ladders, and work in low light conditions to visually inspect spaces.

Additional Requirements

Successful applicants must pass a criminal background check through American Databank and pre-employment reference checks, and driver's license check. A criminal history does not automatically disqualify an applicant, and each case will be reviewed individually in alignment with fair hiring practices.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.

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