Inside Account Manager (iAM)

HP Inc. • Rio Rancho, NM • 16h ago

Job Summary

This Inside Account Manager role is responsible for initiating outbound calls to introduce organization products and services, tailoring sales pitches to customer needs, and qualifying leads. The role collaborates with internal teams, follows up on inquiries, and maintains accurate records while striving to achieve performance targets and enhancing sales skills through training.

Responsibilities

Initiates outbound calls to prospective customers, introducing organization products, services, and solutions.

Develops a solid understanding of the organization's offerings, key features, and benefits to effectively communicate value propositions to potential customers.

Delivers sales pitches tailored to customer needs, focusing on the benefits and value of the products or services.

Identifies and qualifies potential leads, gathering relevant information and documenting details in the CRM system.

Participates in promotion campaigns, effectively conveying special offers, discounts, and promotions to potential customers.

Collaborates with internal teams, such as marketing and customer support, to ensure seamless customer experiences.

Applies standard policies for following up on customer inquiries, providing accurate information, and addressing concerns.

Strives to achieve daily, weekly, and monthly performance targets, including call quotas and lead generation goals.

Contributes to pipeline management and maintains accurate and up-to-date records of customer interactions, conversations, and outcomes.

Participates in training sessions to enhance product knowledge, sales skills, and customer service techniques.

Education & Experience Recommended

High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.

Typically has 2-4 years of work experience, preferably in inside sales or tele sales, or a related field.

Preferred Certifications

Certified Inside Sales Professional (CISP)

Knowledge & Skills

Business Development

Business Planning

Business To Business

Cold Calling

Consultative Selling

Cross-Selling

Customer Relationship Management

Inside Sales

Marketing

Merchandising

Outbound Calls

Phone Sales

Product Knowledge

Sales Process

Sales Prospecting

Sales Strategy

Salesforce

Selling Techniques

Telemarketing

Upselling

Cross-Org Skills

Effective Communication

Results Orientation

Learning Agility

Digital Fluency

Customer Centricity

Impact & Scope

Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

Complexity

Works on assignments that are routine to moderately complex in nature and require basic problem resolution.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The on-target earnings (OTE) range for this role is $50,750 to $72,350 annually, with a 60/40 (salary/incentive) mix. There are additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits

HP offers a comprehensive benefits package for this position, including:

Health insurance

Dental insurance

Vision insurance

Long term/short term disability insurance

Employee assistance program

Flexible spending account

Life insurance

Generous time off policies, including;

4-12 weeks fully paid parental leave based on tenure

13 paid holidays

Additional flexible paid vacation and sick leave (US benefits overview (https://hpbenefits.ce.alight.com/) )

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

HP Inc.

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