Description
Find the right balance of inspiration and wellness in the heart of Mississippi's capital city at The Westin Jackson. Our hotel in downtown Jackson, MS boasts a prime location within walking distance of the Mississippi Museum of Art, Federal Courthouse, Planetarium and the historic music and arts theatre, Thalia Mara Hall. Our convenient location makes us a favorite for business and leisure travelers alike, with The Jackson Convention Complex and Mississippi Coliseum just moments away.
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!
We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright
We are looking for our next great team member to join us on our Spa team. We are committed to providing you with:
Highly competitive wages.
Exceptional health benefits plan for eligible associates & your family members.
401K matching program for eligible associates.
Discounts with our Crescent managed properties in North America for you & your family members.
Hotel Room Discounts at Marriott branded properties worldwide.
Free Meals
Free Parking
What you will be doing :
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing proper attire and name tag when working.
Always comply with standards and regulations to encourage safe and efficient hotel operations.
Always maintain a warm and friendly demeanor.
Must, at all times, to be attentive, friendly, helpful and courteous to all guests, managers, and fellow employees.
Must be able to perform a variety of skin treatment i.e. exfoliation, mask, waxing, extraction, etc.
Monitor and maintain the cleanliness and orderliness of the facilities including ensuring facility/amenities are in proper working order.
Prepare treatment rooms, clean after each treatment, and maintain inventory levels of linens and supplies.
Provide spa tours as necessary
Promote and sell spa approved facial and body products using prescription pad.
Check appointment schedule and print daily activities as required as well as complete daily reports.
Ensure inventory control through proper usage of products.
Maintain passing scores on treatment inspections.
Maintain current licenses and certifications as required.
May be called upon to assist with front desk or locker room functions.
Attend meetings/training as required by management.
Perform other duties as requested by manager.
REQUIRED SKILLS AND ABILITIES :
Must have the ability to communicate in English. Self-starting personality with an even disposition. Always maintain a professional appearance and manner.
Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Ability to lift 25 lbs. Ability to observe and detect signs of emergency situations. Exceptional verbal and written communication skills. High school diploma or equivalent preferred.
PERFORMANCE STANDARDS
Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Safety & Security:
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE :
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
