Customer Service Representative

Robert Half • San Marcos, CA • 1d ago

Description We are looking for a dedicated Customer Service Representative to join our team in San Marcos, California. This Contract to permanent position offers the opportunity to assist customers with their needs while ensuring smooth and accurate order processing. If you are detail-oriented and enjoy problem-solving in a fast-paced environment, this role could be a perfect fit.

Responsibilities:

Process customer orders with precision to ensure accuracy and timely delivery.

Address and resolve customer inquiries while delivering exceptional support.

Input data and maintain detailed records to ensure consistency.

Coordinate shipments and monitor their progress to provide updates to customers.

Verify and update customer information to ensure data integrity.

Handle incoming calls and manage both inbound and outbound communication effectively.

Collaborate with team members to improve customer service processes.

Monitor delivery schedules and proactively resolve any logistical issues.

Ensure customer satisfaction by following up on resolved issues.

Identify opportunities for process improvement to enhance overall service quality. Requirements - Proven experience in customer service or call center roles.

Ability to manage order entry with a high degree of accuracy.

Strong communication skills, both verbal and written.

Experience handling inbound and outbound calls efficiently.

Familiarity with coordinating shipments and tracking deliveries.

Competence in data entry and maintaining organized records.

Problem-solving skills and a proactive approach to resolving customer issues.

Adept at working in a fast-paced environment while maintaining attention to detail. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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