Customer Service Representative

Robert Half • Jacksonville, FL • 1d ago

Description We are looking for a dedicated Customer Service Representative to join our team in Jacksonville, Florida. In this role, you will serve as the first point of contact for customers, providing exceptional support and assistance through phone interactions. This is a Contract to permanent position, offering an excellent opportunity to grow within the organization while delivering outstanding service.

Responsibilities:

Respond to incoming calls promptly and professionally, addressing customer inquiries and concerns.

Provide accurate information about products, services, and orders to ensure customer satisfaction.

Handle both inbound and outbound calls to assist with customer needs and resolve issues efficiently.

Process and input orders accurately into the system while maintaining attention to detail.

Collaborate with team members to ensure seamless communication and problem-solving.

Maintain thorough records of customer interactions and follow established procedures.

Deliver exceptional service by consistently meeting or exceeding performance metrics and expectations.

Adapt to a fast-paced call center environment while managing multiple tasks effectively.

Uphold company values by maintaining a positive and respectful attitude during customer interactions. Requirements

At least 1 year of experience in a customer service or call center role.

At least 1 year of experience in mortgage, finance, or insurance.

Strong communication skills with the ability to convey information clearly and professionally.

Proficiency in handling inbound and outbound calls efficiently.

Demonstrated ability to manage and resolve customer issues with empathy and patience.

Familiarity with order entry systems and attention to detail in processing information.

Capability to thrive in a fast-paced environment and manage multiple priorities.

Positive attitude and commitment to delivering outstanding customer experiences.

Basic computer skills and the ability to learn new systems quickly.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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