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Customer Service Representative

Alamo Group Inc. • New Philadelphia, OH • 1d ago

Essential Functions of the Job:

Prepare parts orders for processing as received by telephone, email or fax.

Ascertain accuracy of part numbers utilizing manuals, machine history files, engineering drawings for customers.

Confirm shipping dates, provide forwarding information, and trace shipments for customers.

Inform customers of expected shipping dates and/or status of back orders and open orders due to parts shortages.

Prepare and follow up on drop shipments from our vendors to our customers.

Expedite orders through purchasing agent as necessary.

Answer customer calls professionally and courteously to provide information and assist customers in any way possible to enhance good relationships with personnel at customer locations.

Prepare customer quotations upon request.

Manage distributor/customer complaints in accordance with company policy and procedure.

Maintain system updates pertaining to but not limited to: pricing, sales research, obsolete parts,

Establish procedures for system issues to eliminate order errors.

Maintain dealer website credentials, Forecasting/planning for parts procurement. Parts RPA program.

Maintain current and create future dealer annual return programs.

Maintain dealer contact list.

Forecast parts for Gradall service stock

Other duties as assigned

Knowledge, Skills and Abilities (KSA's):

Language skills equivalent to a high school graduate.

Ability to communicate effectively, both written and verbally.

Strong customer service skills

Mathematical skills equivalent to a high school graduate.

Computer skills including but not limited to typing, Xcel, Word, Power Point. Internet search engines.

Ability to read and apply blueprints, wiring diagrams, and hydraulic diagrams

Ability to use measurement tools.

Knowledge of shipping protocol a plus.

Knowledge of GMS and safety systems to ensure compliance.

Alamo Group Core Competencies For Leaders Include:

Leading Change / Change Management: Ability to drive improvement of team, division, and corporate goals and objectives through people. Ability to balance change and continually strive to improve business performance.

Leading People / Teamwork: Ability to design and implement strategies which maximize employees' potential and foster high ethical standards in meeting the team, division, and corporate objectives.

Communication: Ability to explain, advocate, and express facts and ideas in a convincing manner, and negotiate with individuals and groups internally and externally. The ability to develop internal and external networks and identify the issues that impact the work of the organization.

Business Acumen: Understands and interprets business financials and metrics, and utilizes latest business strategies. Focuses on outcomes and creates opportunities for success. Acquires and utilizes human, financial, material and information resources effectively.

Results Driven: Ability to make timely and effective decisions and produce results through planning and the implementation and evaluation of business metrics, systems, policies, and program; stressing accountability and continuous improvement.

Education and Experience:

High School Diploma or GED required

On the job training

Working Conditions:

Work performed primarily in an air-conditioned office, seated most of the time. Occasionally expected to go to manufacturing area to inspect parts, verify inventory and lift up to 25 pounds.

In addition to competitive wages, Gradall offers a generous benefits package including Medical, Dental, and Vision Insurance, Life Insurance, Short and Long-term Disability, Paid Holidays, Paid Vacation, as well as a 401k Retirement Plan with a company match.

PLEASE APPLY TODAY!

Gradall is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Alamo Group is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity or expression, disability or veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing (where permitted by law).

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