Customer Success Enablement Manager

3E • Canton, OH • 1d ago

About 3E:We are a mission-driven company dedicated to creating a safer and more sustainable world!3E provides award-winning regulatory expertise and cutting-edge technology that seamlessly integrates data and intelligence regarding chemicals, regulations, products, and supply chains for over 5,000 customers globally.With more than 35 years of experience and 15 locations across North America, Europe, and Asia, we are connecting our customers to a new class of expert-led AI solutions, specifically designed to accelerate future product compliance with trust, speed, and domain authority. Are you ready to help shape the future? Come join us! About the RoleAs a Customer Success Enablement Manager, youll step into a newly created role with the unique opportunity to build scalable, high-impact learning programs from the ground up. In this role, youll own enablement for our Product Stewardship (ERC+) product line, partnering closely with Product, Customer Success, Customer Experience and Commercial teams to turn complex concepts into clear, engaging training experiences that drive adoption and customer value. This is a great opportunity for someone who excels at adult learning design, thrives in fast-moving environments, and is ready to take ownership of a program that will directly impact team readiness and product growth. While experience with SAPs EH&S module or product stewardship workflows is not required, it is strongly preferred and would set a candidate up for accelerated success. This role includes occasional travel (1020%) for customer meetings, team collaboration, or events. Your work will make a visible impact, reducing friction for customers, strengthening internal knowledge, and supporting product growth. If you're ready to build something meaningful and see the results of your work every day, wed love to hear from you.

What You'll Do

Strategize & Build Scalable Enablement Programs

Design and lead global onboarding, role-based development, and continuous learning experiences for our CS and Account Management teams.

Partner closely with leaders to elevate commercial acumen and link learning to Net Revenue Retention (NRR) outcomes.

Build scalable playbooks and toolkits tailored for AMs supporting high-volume SME accounts.

Align enablement with go-to-market strategies, product launches, and business priorities.

Deliver Engaging, Data-Informed Training

Lead internal and external training (live sessions, eLearning, certifications, webinars).

Serve as a customer advocate, using training as a tool for adoption and engagement.

Develop reusable assets from real demos, automate content workflows, and keep learning content fresh, accurate, and impactful.

Drive Operational Excellence

Track and analyze enablement effectiveness, linking training usage to business KPIs like adoption, retention, and revenue growth.

Use platforms like Salesforce, Zendesk, and Highspot to monitor content engagement.

Partner cross-functionally to ensure training environments reflect current product functionality and support implementation success.

Champion Innovation

Continuously evolve our 3E Learning Center and Webinar Program using AI, automation, and customer insights.

Lead collaborative learning forums to share best practices across global teams.

What Makes You a Great Fit

Must-Haves:

5+ years in Customer Success Enablement, Customer Education, or L&D, preferably in SaaS or professional services.

Strong understanding of CS and AM workflows, with focus on retention and adoption.

Experience designing scalable enablement programs with measurable impact.

Proficiency in LMS

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