Senior Technical Account Manager

Snowflake Inc. • Clyde Hill, WA • 23h ago

Snowflake is about empowering enterprises to achieve their full potential - and people too. With a culture that's all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology - and careers - to the next level.
Snowflake's Account 360 team is expanding! We are looking for a Senior Technical Account Manager to join our team.
This role combines technical and commercial responsibilities. On the technical side, you will become the post-sales technical lead for your assigned customer's workloads running on Snowflake. You will also engage support and other cross-functional team members to expedite the resolution of customer issues, be proactive in educating customers post-production, and provide them with technical guidance. On the commercial side, you will work closely with the account team to drive growth for your assigned customer's use cases by engaging with stakeholders and developing actionable plans. This will require you to leverage your technical skills and expertise to engage and communicate effectively at all levels within an organization.
You possess a positive attitude and outlook and enjoy working with a high-performing, fast-paced team. You are results-oriented, leveraging data, metrics, and open feedback to make operational, tactical, and strategic decisions.
AS A SENIOR TECHNICAL ACCOUNT MANAGER, YOU WILL:
Collaborate regularly with Sales Engineers and Solution Architects to identify strategies that enable customers to achieve their business goals and recommend these proactively to customers
Develop a deep understanding of your assigned customer's environment, use cases, and challenges and provide expert technical advice post-production
Develop, manage, and implement a strategy for efficient workload consumption
Work with Snowflake Product and Engineering teams to access new product features, private previews, and platform upgrade requirements
Act as the technical advisor for production workloads, often advising on multiple use cases within large, complex organizations
Monitor incoming cases for assigned customers and interpret issues and potential business impact to provide @contextual technical guidance to the support engineers to expedite issue resolution
Utilize resources from Performance Engineering, Professional Services, Incident Management, and Support Engineering, while also engaging other specialized technical experts for tasks beyond your expertise
Willingness to travel regionally to customer locations, deliver on-site solutions, and build strong customer relationships
OUR IDEAL SENIOR TECHNICAL ACCOUNT MANAGER WILL HAVE:
B.S. or M.S degree in Computer Science, Information Systems, Engineering, or equivalent practical experience
Hands-on experience with Python, SQL, or Scala
8+ years of experience managing enterprise customer relationships as a Technical Lead or Technical Account Manager or equivalent role
5+ years of experience working with AWS, Azure, GCP, and/or a private cloud environment
Experience in customer-facing roles such as solutions engineering, technical architecture, or data architecture consulting
Expertise in one of the following industries: Retail/CG, Financial Services, Healthcare, Media & Advertising
Hands-on experience in database management, data engineering, and data science
Experience working within the partner ecosystem as it pertains to Snowflake solutions
Skilled in resolving complex escalations with senior customer executives
Excellent verbal, written, communication, and receptive listening skills
High levels of emotional intelligence (EQ), empathy, proactivity, and the ability to advocate for both customers and internal teams
Successful experience working, collaborating, and establishing relationships with leadership, colleagues, and

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