Rooms Operations Manager-Front Office

Marriott • New York, NY • 1d ago

Additional Information

Job Number 26208220

Job Category Rooms & Guest Services Operations

Location The Westin New York at Times Square, 270 W 43rd St, New York, New York, United States, 10036VIEW ON MAP (https://www.google.com/maps?q=The%20Westin%20New%20York%20at%20Times%20Square%2C%20270%20W%2043rd%20St%2C%20New%20York%2C%20New%20York%2C%20United%20States%2C%2010036)

Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range: $71,000-$88,000 annually

Bonus Eligible: Y

JOB SUMMARY

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Room Operations Team

Verifies that goals are being translated to the team as they relate to guest tracking and productivity.

Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.

Verifies that the team has the capabilities to meet expectations.

Leads by example demonstrating self-confidence, energy and enthusiasm.

Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(s)

Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).

Follows property specific second effort and recovery plan.

Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

Takes proactive approaches when dealing with employee concerns.

Extends professionalism and courtesy to employees at all times.

Communicates/updates all goals and results with employees.

Meets semiannually with staff on a one-to-one basis.

Assists/teaches the team scheduling against guest and hours/occupied room goals.

Performs hourly job functions as needed.

Performs other duties, as assigned, to meet business needs.

Managing and Monitoring Activities that Affect the Guest Experience

Understands the brand's service culture.

Provides excellent customer service by being readily available/approachable for all guests.

Strives to continually improve guest and employee satisfaction.

Takes proactive approaches when dealing with guest concerns.

Extends professionalism and courtesy to guests at all times.

Responds timely to customer service department request.

Verifies that all team members meet or exceed all hospitality requirements.

Managing Profitability

Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).

Verifies that a viable key control program is in place.

Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Strives to maximize the financial performance of the department.

Conducting Human Resources Activities

Interviews and assists in making hiring decisions.

Receives hiring recommendations from team supervisors.

Verifies that orientations for new team members are thorough and completed in a timely fashion.

Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.

Celebrates successes and publicly recognizes the contributions of team members.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,? begin your purpose, belong to an amazing global?team, and become the best version of you.

Similar Jobs

Director, Risk Management - Aerospace

Honeywell • New York, NY • 1h ago

Retail & Hospitality

We have a fantastic opportunity for an experienced, highly accomplished, motivated and driven individual to join us as a Director in our Corporate Risk Management/Treasury team. You will be a part of a multi-cultural, in...

1h ago

Go to Apply

Senior Software Engineer- (Backend) Grocery

Uber • New York, NY • 1h ago

Retail & Hospitality

About the Role Grocery is Uber's fastest growing line of business, delighting customers with next-hour delivery of household essentials from their favorite local stores. The Shopper Experience team is focused on building...

1h ago

Go to Apply

Sr. Software Engineer - Uber Grocery

Uber • New York, NY • 1h ago

Retail & Hospitality

About the Role Grocery is Uber's fastest growing business line, delighting customers with next-hour delivery of household essentials from their favorite local stores. The Delivery Experience team is focused on building b...

1h ago

Go to Apply

39th Floor Executive Dining Room Coordinator

ARAMARK • New York, NY • 7h ago

Retail & Hospitality

39th Floor Executive Dining Room Coordinator Requisition #: 627084 Location: New York, NY, US, 10013-2362 Career Area: Food Service Description: Job Description The Administrative Support Worker is responsible for assist...

7h ago

Go to Apply

Retail Sales Associate

Staples • Vauxhall, NJ • 14h ago

Retail & Hospitality

Sales Associates provide exceptional customer service with our customers' needs in mind. You'll help customers find products, provide solutions, and handle returns or online pickups. You'll also be collaborative and incl...

14h ago

Go to Apply

Retail Manager

ARAMARK • East Hanover, NJ • 14h ago

Retail & Hospitality

Retail Manager Requisition #: 626253 Location: East Hanover, NJ, US, 07936 Career Area: Retail + Customer Service Description: Job Description The Retail Manager is responsible for operations of assigned retail location....

14h ago

Go to Apply

Retail Sales Representative

Aston Carter • New York, NY • 15h ago

Retail & Hospitality

Job Title: Retail Brand Representative Job Description As a Brand Representative, you will assist customers in identifying their needs and recommend appropriate products or services. You will provide product demonstratio...

15h ago

Go to Apply

Associate Manager, Retailer Account Management

DoorDash • New York, NY • 19h ago

Retail & Hospitality

About the Team At Symbiosys, our Retail Partner Success team is dedicated to maximizing the value our top-tier retailers gain from our platform. We achieve this by consistently delivering measurable results through every...

19h ago

Go to Apply

District MOD Sales Manager

KONE, Inc • New York, NY • 22h ago

Retail & Hospitality

Founded in 1910, KONE ( https://www.kone.com/en/ ) is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings t...

22h ago

Go to Apply

Retail Sales Manager

Harbor Freight Tools • Bronx, NY • 22h ago

Retail & Hospitality

172987BRPosting Title:Retail Sales ManagerJob Description: Our Assistant manager (full-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matte...

22h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.