Customer Service Representative

Robert Half • Richburg, SC • 1d ago

Description We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Richburg, South Carolina. In this role, you will handle customer claims, coordinate communication across departments, and ensure customer satisfaction through efficient claim processing. This position is Contract to permanent and offers the opportunity to work directly on the warehouse floor in a dynamic wholesale distribution environment.

Responsibilities:

Evaluate incoming claims from customers and collaborate with the Quality Manager to ensure accurate processing.

Gather supporting evidence for claims, such as product samples or photographs.

Process customer claims, including managing material returns and issuing credits.

Enter vendor claims into the system and oversee their resolution, including issuing debits.

Handle the processing of credits and debits within the company's system.

Communicate effectively with sales, quality, and production teams throughout the claims process.

Provide support for supplier and customer interactions during claim resolutions.

Track rejected materials and inventory, and assist with documentation to reduce discrepancies.

Conduct material inspections and contribute to internal audits as needed.

Perform administrative tasks such as filing and contributing to root cause analysis documentation. Requirements - Proven experience in customer service, ideally in a call center or similar environment.

Familiarity with order entry processes and handling inbound and outbound calls.

Strong ability to multitask and work in a warehouse setting around heavy machinery.

Excellent communication skills to liaise across departments and with customers.

Detail-oriented approach to tracking inventory and managing claims documentation.

Knowledge of claim processing systems and vendor management.

Ability to assist with internal audits and root cause analysis.

Commitment to meeting company standards and competencies. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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