Customer Service Representative

BUNZL • Saint Louis, MO • 2d ago

Description

As a Customer Service Representative , you are a key level of support for our valued grocery store, food processor and distributor customers. A large portion of your day will be spent answering customer inquiries and entering & processing orders (50-100 daily) via the AS400 system. In addition to order support, you will investigate customer problems and/or complaints to successful resolution. To be most successful in this investigative work, you will need to build and maintain relationships with both internal and external stakeholders.

This role will be M-F in our St. Louis, MO (Creve Coeur) office. You will be assigned a consistent shift between 7AM and 6PM. There may be some flexibly to work from home 1-2 days/month.

Responsibilities:

Handle a variety of in-bound calls to determine the appropriate course of action

Ensure delivery of excellent customer services through fast and accurate processing of orders

Provide pricing and delivery information and processes orders

Communicate and coordinate with other departments to resolve inquiries

Serve as a liaison between customers and the sales department

Make out-bound calls as needed to keep clients updated regarding promotions, new products, and attempt to secure new orders

Assist customers in the selection of products according to their needs/requirements

Utilize computer systems to assist with pricing, availability and alternate product selection

Receive orders and resolves pricing situations encountered during customer transactions using current sales policies

Assist in resolving shipping discrepancies and errors. This includes obtaining proof of deliveries from the freight carrier and pulling necessary internal documents. Submit credit requests

Enter sample orders, and follow up with the customer regarding the performance of the sample and obtain an order (if possible)

Learn about our WLS system and help in data entry and some inventory control functions.

Requirements:

High School Diploma or GED required.

Excellent communication skills and proactive problem-solving abilities

Multi-task oriented

Customer centric attitude

Minimum 3 years customer service experience preferred

College Degree preferred

Strong user level computer skills in a MS Windows environment: Outlook, Excel, Power Point, Word & TEAMs

AS400 experience preferred

So, what are you waiting for? A new career awaits you with endless opportunities.

Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.

Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

BUNZL

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