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Customer Service Representative

TEKsystems • Olathe, KS • 1d ago

Customer Service Representative (On-Site - Olathe, KS)

Location: Olathe, KS 66061

Start Date: January 19, 2026

Employment Type: Contract-to-Hire

Pay Rate: $19/hr. + Overtime Opportunities

About the Role

Join a locally owned, community-focused organization as a Customer Service Representative, supporting major national accounts like Walmart, Target, Lowe's, and Amazon. This is a great opportunity for individuals looking to transition from retail or food service into a professional setting with growth potential.

What You'll Do

Handle work ticket orders for national accounts via phone and electronic requests.

Verify and qualify customer requests.

Dispatch purchase orders to subcontractors or divisions promptly.

Check technicians in and out and manage service requests efficiently.

Provide prompt, knowledgeable service to ensure customer satisfaction.

Ideal Candidate Profile

1+ year of customer service experience (retail experience highly preferred or call center).

Strong communication skills and ability to handle pressure.

Proficient in Microsoft programs and detail-oriented.

Comfortable with outbound calls and high-volume environments.

Professional demeanor and sense of urgency.

Work Environment & Schedule

On-site only for first year (eligible for WFH after 12 months).

Business casual dress code (jeans allowed, no hoodies or sneakers).

Open cubicle environment.

Shift Options:

Tue-Sat: 1:00 PM - 10:00 PM

Sun-Thu: 1:00 PM - 10:00 PM

Fri-Mon: 11:00 AM - 10:00 PM

Training: First 2 weeks, Mon-Fri, 7:00 AM - 4:30 PM (classroom + floor shadowing).

Benefits (Eligibility Requirements Apply)

Medical, Dental, Vision Insurance

401(k) Retirement Plan (Pre-tax & Roth options)

Life Insurance, Short/Long-Term Disability

Health Spending Account (HSA)

Paid Time Off and Employee Assistance Program

Job Type & Location

This is a Contract to Hire position based out of Olathe, KS.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Olathe,KS.

Application Deadline

This position is anticipated to close on Jan 20, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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