Customer Service Representative

Valvoline • United States, United States • 1w ago

It All Starts with Our People

As the leader in automotive preventive maintenance, Valvoline has a proven track record of growth. We continue to invest in our people, processes, and technology to strengthen our ability to efficiently deliver Quick, Easy, Trusted service across all our stores - every day. We're not just in the car business; we're in the people business. And we're looking for humble, hungry, and smart people to help us shape the future of mobility. If you're hungry to drive change and seek a dynamic, collaborative environment that fuels both personal and professional growth, you've found your place with us.

Our highest priority is creating a diverse and welcoming workplace with team members from varied backgrounds and experiences. People of color, women, LGBTQIA+, veterans, and persons with disabilities are strongly encouraged to apply.

The Opportunity

Valvoline has a rewarding opportunity as a Customer Service Representative (100% remote/work from home).

Class Start Date: 11/3/2025

Salary:

Pay starting at $16.38/hour

Must be willing to work 12-9 pm, 1-10 pm, and 2-11pm ET, including weekends; schedules are created based off the immediate needs of the business.

In our Customer Support roles, you would be responsible for:

Delivering world-class service to customers with issues and inquiries via phone

Quoting prives for services offered by the retail locations and their partners.

Giving information regarding stores and services to customers

Assess customers needs and requirements to help drive them into our stores

Taking back to back calls for a full 8 hour shift

Thriving in a fast-paced, service-driven environment

Maintaining customer relationships

Using proprietary software programs to track calls

Utilizing research skills to troubleshoot customer issues

Providing proactive communication to internal and external customers

Remote position requires stable high speed internet and ability to hard wire directly to router

We take care of the WHOLE you:

Health insurance plans (medical, dental, vision)

4% company match on 401(k) if you contribute 4%

Incentive pay*

Personal Time Off

Tuition reimbursement*

Employee Discounts

A fun work environment

Advancement opportunities

*Terms and conditions apply and benefits may differ depending on position.

What You'll Need to Succeed:

High School diploma or equivalent

At least one year of customer service experience or call center experience

AS or BS degree a plus

Ability to multi-task in a fast-paced environment

Team oriented

Ability to connect to modem/ internet

Flexibility to work late shift and weekends

Excellent verbal skills

Your Path to Valvoline

Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any @type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Join us in revolutionizing the automotive aftermarket industry while enjoying competitive benefits, a supportive work culture, and opportunities for advancement. Apply now and become an integral part of our journey at Valvoline.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided upon request to applicants with disabilities to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com ?to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

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