Req ID: 352521
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Transition Manager - Finance & Insurance to join our team in Plano , Texas (US-TX) , United States (US) .
Job Duties and Responsibilities:
Transition Manager - Finance & Insurance
Job Summary
The Application Managed Service Transition Manager (Finance & Insurance) is responsible for leading the transition of financial services and insurance applications into a Managed Services (AMS) operating model. This role ensures regulatory compliance, data security, audit readiness, and business continuity while transitioning mission-critical systems supporting core banking, payments, trading, underwriting, claims, actuarial, and financial operations.
Day to Day Job Duties:
(What this person will do on a daily/weekly basis)
Lead end-to-end transition of finance and insurance applications into Managed Services, including core banking, policy administration, claims, underwriting, billing, payments, trading, risk, and financial reporting systems.
Develop and execute detailed transition plans aligned with regulatory, audit, risk, and compliance requirements.
Manage structured knowledge transfer from internal teams, system integrators, and incumbent vendors to AMS support teams.
Plan and execute transition cutover activities with minimal impact to customer transactions, financial reporting cycles, and regulatory operations.
Ensure transitions comply with applicable financial and insurance regulations such as SOX, PCI DSS, GDPR, GLBA, FFIEC, FCA, EBA, NAIC, and local regulatory requirements.
Coordinate closely with Risk, Compliance, Legal, and Audit teams to meet internal control standards and regulatory expectations.
Ensure secure handling, access control, and protection of sensitive financial data and Personally Identifiable Information (PII).
Act as the primary point of contact for business leaders, IT leadership, compliance, risk teams, and vendors throughout the transition lifecycle.
Conduct transition governance forums, risk and readiness reviews, and executive-level status reporting.
Ensure AMS teams are operationally ready with required access, secure environments, tools, and operating procedures.
Establish and validate ITIL-based service management processes including Incident, Problem, Change, and Release Management, ensuring segregation of duties.
Define and manage SLAs, OLAs, escalation paths, and on-call support models supporting 24x7 financial operations and peak business periods.
Identify and mitigate risks related to transaction integrity, system availability, regulatory compliance, and financial exposure.
Validate disaster recovery, high availability, and resiliency plans to meet regulatory and business requirements.
Define and manage entry and exit criteria for transition completion and steady-state service acceptance.
Define, track, and report KPIs, SLAs, and regulatory metrics post-transition.
Drive service stabilization and continuous improvement initiatives focused on availability, performance, compliance, and cost optimization.
Support internal and external audits, regulatory reviews, and compliance assessments.
Ensure creation, validation, and maintenance of audit-ready operational documentation including runbooks, SOPs, control procedures, and application support guides.
Maintain documentation repositories and evidence required for regulatory and audit purposes.
Basic Qualifications:
(Skills required for this job with minimum years of experience)
Bachelor's degree in Information Technology, Finance, Business, Engineering, or equivalent work experience.
Minimum 6-10+ years of overall IT experience with strong exposure to Financial Services or Insurance Application Managed Services.
Minimum 3+ years of experience managing application transitions into AMS or outsourced support models within regulated environments.
Experience working with banks, insurance companies, investment firms, or financial services organizations.
Strong knowledge of ITIL-based service management and service transition frameworks.
Experience defining governance models, control frameworks, and audit-ready service processes.
Nice to Have:
(But not a must)
Hands-on experience with financial and insurance platforms such as Temenos, Finacle, FIS, Fiserv, Guidewire, Duck Creek, SAP Financial Services, Oracle Financials, or similar systems.
Strong understanding of financial and insurance business processes including payments, settlements, policy lifecycle management, claims processing, and financial accounting.
Familiarity with data integration, batch processing, and real-time transaction processing systems.
Exposure to cloud and hybrid architectures supporting regulated financial workloads.
Experience with DevOps and CI/CD practices adapted for regulated and audit-driven environments.
ITIL Foundation or ITIL Managing Professional certification.
PMP or PRINCE2 certification.
Financial services or risk certifications such as CISA, CRISC, CPA, or CFA.
Cloud certifications (AWS, Azure, or GCP) supporting regulated environments.
Strong communication, stakeholder management, leadership, and risk management skills, including executive-level interactions.
LI-NorthAmerica
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .
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