Requisition Number: 26515
Required Travel: 0 - 10%
Employment Type: Full Time/Salaried/Exempt
Anticipated Salary Range: $102,327.00 - $120,000.00
Security Clearance: Ability to Obtain
Level of Experience: Management
This opportunity resides with Global Security (GS). Mission Technologies' Global Security (GS) group comprises live, virtual, constructive (LVC) solutions; fleet sustainment; nuclear and environmental; and Australia business.
As a trusted partner to our military customers, HII designs, develops and operates the largest LVC enterprise that prepares warfighters for cross-domain battle. With advanced technologies to enable mission readiness, HII understands that preparation requires full coordination-not readiness in piece-parts.
For more than 40 years, the U.S. Navy has entrusted HII to maintain and modernize the vast majority of its fleet. With a holistic approach to life-cycle maritime defense systems-from small watercraft to submarines, surface combatants and aircraft carriers-HII ensures a high state of readiness.
HII supports the Department of Energy's national security mission through the management and operation of its sites, as well as the safe cleanup of legacy waste across the country. HII meets clients' toughest nuclear and environmental challenges.
Meet HII's Mission Technologies Division
Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense - the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that's right for you. Apply today. We look forward to meeting you.
To learn more about Mission Technologies, click here for a short video: https://vimeo.com/732533072
Job Description
Mission Technologies, a division of HII, is seeking a Help Desk Customer Support Manager to support the DSS PASS Helpdesk contract in our Fair Lakes, Fairfax VA location. This multi-faceted role requires being accountable for on-time, on-budget, high-quality delivery, while managing multiple projects with varying levels of business impacts, complexity, and risks. The ideal candidate possesses strong technical expertise, exceptional organizational and analytical skills, with a combination of Project Management experience and an engineering or technical background. If you thrive in a fast-paced setting and can seamlessly juggle complex initiatives, this opportunity is for you.
Essential Job Responsibilities
Project Leadership: Oversee complex IT engineering projects including seven (7) days of customer helpdesk support with a team consisting of up to 25 members with different skill levels; Manage day-to-day Service Desk operations.
Strategic Planning: Define project scope, objectives, resource needs, and talent acquisition by collaborating with key stakeholders for technical feasibility and customer support; Determine project responsibilities by identifying project phases, resource requirements, and other necessary elements.
Task Management: Break down project phases, assign responsibilities, and develop efficient schedules to optimize staffing and available resources; Ensure project management methodologies used are in line with organizational processes.
Documentation: Define, generate, review and update various project documentations.
Execution & Coordination: Monitor progress, proactively resolve challenges, and facilitate cross-disciplinary collaboration for cohesive results; Coordinate amongst various teams in different engineering disciplines to present a unified, integrated product to project stakeholders.
Reporting & Analysis: Generate comprehensive status reports, analyze trends, defects, and provide strategic recommendations to drive success.
Risk & Budget Management: Conduct risk assessments, implement mitigation strategies, and ensure budget adherence through staffing, and financial analysis by maintaining customer expectations; Meet budgetary objectives and adjusting project constraints based upon financial and resource analysis.
Process Optimization: Align project methodologies with best practices, industry standards including CMMI, and organizational goals; Assess project and process issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives.
Team Leadership: Guide helpdesk/project engineers, oversee subcontractor performance, and manage third-party installation efforts.
Continuous Improvement: Stay informed on emerging industry best practices and advancements to enhance project execution and innovation.
Minimum Qualifications
6 years relevant progressive experience with Bachelors in related field; 4 years relevant progressive experience with Masters in related field; or High School Diploma or equivalent and 10 years relevant progressive experience.
Client requirements: Bachelor's degree in Engineering, Information Technology, Computer Science or equivalent degree and 10-15 years of experience.
3-5 years of experience in managing complex IT engineering projects.
Technical proficiency with understanding of IT concepts and technologies.
Experience using any of the following Project Management tools: Confluence, JIRA, MS Project, MS Visio, MS Office products, ServiceNow or similar tools.
Strong understanding of Project Management methodologies (Agile, Hybrid & Waterfall).
Familiarity with government contracting environments.
Exceptional organizational skills, attention to detail, strong problem-solving and analytical abilities.
Proven track record in leading cross-functional teams across the full project lifecycle.
Experience in managing project plans, budgeting, scheduling, risk management, subcontractor/vendor management, and reporting.
Able to support schedule flexibility if needed in support of help desk operations work schedule.
Client Security Requirements
Must be able to obtain and maintain a USPS Sensitive Clearance.
Must be a U.S. Citizen or Green Card holder and have been living in the U.S. for at least the last five years.
Must not have traveled outside of the United States for more than 180 days in the last five years.
All candidates will be subject to a pre-employment background investigation and drug screening per HII and/or client requirements.
Preferred Requirements
Current experience supervising and leading a team of Help Desk support staff.
Recent expereince overseeing the use and optimization of IT service management (ITSM) tools and ticketing systems.
Relevant IT or Project Management certification, such as PMP or ITIL.
HII is more than a job - it's an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application.
Why HII
We build the world's most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. Our workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals.
Recognized as one of America's top large company employers, we are a values and ethics driven organization that puts people's safety and well-being first. Regardless of your role or where you serve, at HII, you'll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career.
Together we are working to ensure a future where everyone can be free and thrive.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Do You Need Assistance?
If you need a reasonable accommodation for any part of the employment process, please send an e-mail to buildyourcareer@hii-co.com and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call 1-844-849-8463 for assistance. Press #3 for HII Mission Technologies.
