Business Process Lead

CVS Health • Albany, NY • 1d ago

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

May reside anywhere in the US

Position Summary

The Business Process Lead for the Aetna Employer Portal will lead the documentation of business process for operational workflows critical to the success of Employer Portal administration. This includes operational support team process, business partner process that needs to change/modify as a result of features introduced in the portal, and registration workflows through AccessHub. This individual will also help develop and document migration plans for applications and tools that will be sunset once the features in the Employer Portal are available for clients to utilize. The Business Process Lead will work closely with the Business General Manager and Program Manager of the Employer Portal to ensure all business readiness needs are identified, supported and implemented.

Required Qualifications

Minimum 7 years Process Management

Minimum 7 years in Healthcare Industry or related field

Minimum 7 years of experience in management consulting, financial analysis, project management, operations management, sales and/or marketing

Experience with mid-sized cross-functional initiatives, with a moderate to high degree of complexity

Experience developing analysis, presentations, and support material to successfully implement strategy or change initiatives

Ability to travel as needed

Preferred Qualifications

Strong understanding of the Aetna business

Business Process Design

Effectively manage organization's resources including expenses, capital, and assets

Education

Bachelor's degree or equivalent experience

Pay Range

The typical pay range for this role is:

$67,900.00 - $182,549.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 01/05/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.