Customer Project Coordinator

ABB, INC. • New Berlin, WI • 1w ago

JOB REQUIREMENTS: At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we\'ll give you what you need to make it happen. It won\'t always be easy, growing takes grit. But at ABB, you\'ll never run alone. Run what runs the world. This Position reports to:Order Execution Manager In this role you willbe responsible forordermanagement, customercommunication, problem resolution, and follow throughfor the Motion High Power division inNew Berlin, ensuringthe customer receives great customer service experience.You willbe responsibleforallactivitiesof the Order to Cashprocessandwork with other internal functions to provide responses to customer requestswhile alsoanticipatingfuture needs. The work model for the role is Hybrid in New Berlin, WI. Your role and responsibilities: Provide positive customer experience by delivering world class customer care and order management, taking ownership of key accounts Manageorder management relatedtransactions with a high degree of accuracy including but not limited to sales orders, project orders, debit/credit memos, payment disputes, and delivery schedules using SAP,SalesForce, and other tools asrequired. Respond to inquiries anddemonstratea sense of urgency when critical issues arise.Demonstrateabilityto influence action across functions as needed to serve the customer. Demonstrate an attitude of teamwork and emotional intelligence by supporting team members and building collaborative relationships across functionsto serve the customer better Improve existing customer relationships by forming deep understanding of client requirements and expectations Create and analyze reports as needed to support customers.Demonstrate a willingness to understand reports/metrics in support of continuous improvements Develop creative and proactive solutions to day-to-day and event-based problems.Engage insolutions to process challenges. Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters -... For full info follow application link. Equal Employment Opportunity and Affirmative Action at ABB Inc. ABB Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf *** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/2A5CC8601AB240CF

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