Member Experience Associate

LANDMARK CREDIT UNION • Brookfield, WI • 1w ago

JOB REQUIREMENTS: At Landmark Credit Union, we succeed by putting people
first - and that starts with you. Our culture of inclusion and
collaboration enables us to support our members\' financial wellbeing,
positively impact the communities we serve, and help our associates grow
their careers. Bring your authentic self to work as part of an
organization where you\'ll feel valued for your unique qualities, are
enabled to reach your full potential, and are recognized for your
contributions to our success. We strive to ensure you feel empowered to
grow and succeed, while also feeling valued and taken care of, as we all
do our part to put people first. We invite you to learn more about this
and other opportunities at Landmark Credit Union. NATURE AND SCOPE This
position reports to the Manager, Member Experience. Provides expedient
and efficient assistance to all @types of member inquiries, primarily
through phone contact, using a number of different systems and programs.
Cross-sells Landmark products and services. REQUIREMENTS 1. High school
diploma or equivalent and a minimum two years of prior customer service
experience. 2. Bilingual (English/Spanish speaking) candidates
preferred. 3. Experience or ability to gain proficiency in all programs
and systems used for this job. 4. Excellent verbal and written
communication skills, problem solving skills, organizational skills and
the ability to work independently. 5. Must develop a thorough
understanding of company policies and procedures as they relate to the
position. Must comply with all company policies and procedures and all
job-related state and federal laws and regulations. PRINCIPAL
ACCOUNTABILITIES 1. Answers members\' phone inquiries regarding services
and their personal accounts, finds solutions for problems or errors, and
corrects them. 2. Performs transactions for the members per telephone
request. 3. Educates members in order to self-serve, achieve first call
resolution and reduce the amount of future contacts. 4. Utilizes various
third party systems. 5. Proactively cross-sells other credit union
services to the members. 6. Performs other duties as assigned.
EEO/Veterans/Disabled EO/AA Employer; including veterans and individuals
with disabilities *** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/897C362ED58347C5

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