ACT Program Assistant

DALLAS METROCARE SERVICES • Dallas, TX • 1d ago

Description

Job Description:

General Description

The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve.

The ACT Program Assistant will provide full-time assistance to the Assertive Community Treatment Team. The ACT

ProgramAssistant will help to facilitate the ACT teams daily operations by supporting both program staff and individuals in service.The Assistant Program Manager assists the Clinical Manager of Assertive Community Treatment with management andclinical oversight of team. The Program Assistant Manager is responsible for helping to ensure the team engages with adultsand their families in a manner that is trauma-informed and responsive to needs, culture, gender, and military status.

TheProgram Assistant Manager is also responsible for ensuring collaborative development of a

person/family-centered recoveryplan aimed at helping every individual achieve their goals and objectives. The position assists in motivating and training ACTstaff to adopt a holistic approach in assessing needs, developing safety plans, and providing all other beneficial

clinicalservices, including psychosocial rehabilitation services, and meeting physical needs through connection to

communityresources. This position assists in maintaining responsibility for the ACT team reaching quality of care expectations,

100%productivity/census, as well as satisfying all contractual and Texas Administrative Code (TAC) requirements.

This position is responsible and accountable for assisting in all aspects of clinical service delivery, including provision ofdirect care as needed. The position also helps to ensure that their team routinely obtains minimum productivity benchmarksand complies with all agency protocols. The Program Assistant Manager also helps to ensure positive payer and

stakeholderrelationships and responsiveness to the needs of stakeholders.

Essential Duties and Responsibilities

The essential functions listed here are representative of those that must be met to successfully perform the job.

Provide direct support to staff by monitoring and coordinating daily team schedules and supporting staff both in the office and field.

Serve as a liaison between clients and staff by attending to the needs of office walk-ins and calls from individuals/natural supports; actively participating in the daily team meeting; and ensures that the intake process for new individuals is complete in a thorough and timely manner.

Ensure new referrals are accurately assessed, and behavioral treatment objectives/goals are identified with intervention strategies and time frames.

Ensure the recovery plans are complete and submitted to the appropriate funding source for authorization for ACT services.

Ensure new referrals are assigned and engaged by the appropriate treatment team and clinician.

Facilitates initial visits with new referrals and provides a linkage between referral and engagement.

Assist ACT individuals in graduating to a lower level of care and facilitates transfer into outpatient services.

Provide

psychosocial/rehabilitative service including, but are not limited to, assessment, development and measurable treatment goals and objectives, referral, linkage, advocacy, monitoring, crisis intervention and continuity of care.

Processes documentation as necessary to obtain authorizations from insurance providers for payment.

Follow-up with individuals who miss a scheduled clinic appointment. Document attempts to contact individual.

Report repeated unsuccessful efforts of contact to the treatment team.

Follow-up within 24 hours on individuals who access emergency services. Report status-disposition to treatment team.

Provide crisis intervention during the work week and by rotation.

Facilitate inpatient admission upon request of the treatment team. Provide continuity of services throughout inpatient stay. Participate actively in discharge planning.

Provide overall service coordination, referral, linkage, and advocacy.

Performs other duties as assigned.

Competencies

The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws.

Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.

Ability to organize workflow and develop efficient clinic procedures

Ability to effectively manage a large caseload of consumers with varying needs.

Ability to problem solve, exercise good judgment, and make sound decisions.

Skilled in using tact and diplomacy in interacting with staff and consumers.

Ability to work as a team member.

Effective written and verbal co

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