Executive IT Support Technician

ManTech • Doral, FL • 1d ago

MANTECH seeks an experienced and skilled Executive IT Support Technician to join our team in Doral, FL . This position is on-site 5 days a week and may require travel up to 25%.

Responsibilities

Provide Tier 1, 2, and 3 IT level support to the USSOUTHCOM Combatant Commander and executive staff

Troubleshoot and resolve technical issues related to hardware, software, accessories, mobile devices, meeting and conference rooms, and video production

Coordinate with IT teams and other parts of the organization to resolve issues and provide modern technology solutions

Maintain poise in stressful situations and maintain a professional demeanor under all circumstances. Maintain and troubleshoot the Commander's IT equipment, including laptops, desktops, peripherals, and mobile devices

Perform tasks to improve the efficiency and reliability of the computing environment, including process improvement, automation, and technical solutions

Ensure the smooth operation of the Commander's IT equipment on all enclaves (NIPR, SIPR, JWICS, CENTRIXS, etc.)

Coordinate with other technical teams to ensure seamless support for the Commander. Adhere to strict security protocols and guidelines. Provide on-site IT support during the Commander's travel

Minimum Qualifications

High School Diploma

5 or more year of experience in IT support or a related role.

Experience supporting executive-level users

Experience with a variety of IT hardware and software, including laptops, desktops, peripherals, mobile devices, and enclave systems (NIPR, SIPR, JWICS, CENTRIXS, etc.)

CompTIA Security+ certification

Microsoft: Endpoint Administrator Associate - MD-102 (required)

Preferred Qualifications

Bachelor's degree in Computer Science, Information Technology, or related field

One or more of the following certifications: ITIL V4 Foundations, Microsoft: Azure Administrator Associate - AZ-104, Cisco CCNA.

Clearance Requirements

Secret clearance required with ability to obtain Top Secret / SCI.

Physical Requirements

Ability to lift 45 pounds and transport moderately heavy to heavy objects, such as computers and peripherals.

MANTECH International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.

If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.

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