2026 Summer Associate - CM&A Technical Support (New York, NY)

Raymond James Financial, Inc. • New York, NY • 2w ago

Raymond James Overview

One of the largest independent financial services firms in the country could be the place you build a career beyond your expectations.

Our focus is on providing trusted advice and tailored, sophisticated strategies for individuals and institutions. Raymond James Financial is a diversified holding company, headquartered in St. Petersburg, FL. Raymond James provides financial services to individuals, corporations and municipalities through its subsidiary companies engaged primarily in investment and financial planning, in addition to capital markets and asset management.

At Raymond James, we are putting the power of perspectives into action and building an inclusive and diverse workforce that reflects our commitment to associates, and clients of the future. Our company values associate development and growth, offering opportunities through developmental programs, mentorships, and continuing education options.

We strive to ensure everyone feels welcomed, valued, respected and heard so that you can fully contribute your unique talents for the benefit of clients, your career, our firm and our communities. Raymond James is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Department Overview

The Capital Markets & Advisory (CM&A) Technology Support team provides specialized technical assistance and process support to the Capital Markets division. The department ensures that Raymond James' investment banking, institutional sales, and trading platforms operate efficiently and securely. The team also collaborates with technology partners to enhance internal tools, streamline workflows, and resolve technical issues affecting day-to-day operations. By ensuring reliable systems performance and quick issue resolution, CM&A Tech Support plays a key role in maintaining productivity and compliance across the Capital Markets organization.

Seasonal Associate Job Summary

Under general supervision, the seasonal associate will support the department by assisting with day-to-day technology operations and project work. This role provides hands-on experience with enterprise systems used in Capital Markets while helping ensure smooth technical operations. The seasonal associate will assist with troubleshooting user technical issues, testing software updates, documenting support processes, imaging computers, and identifying opportunities to enhance efficiency across CM&A platforms.

This is a temporary role.

Work Schedule: Up to 40 hours per week for a limited time, determined by department need.

Start Date: June 1 st 2026

End Date: August 7 th 2026

Duties and Responsibilities

Provide general technical and operational support to CM&A team members by documenting, tracking, andassistingwith the resolution of support requests

Assistwith testing, validation, and implementation of system updates and enhancements for CM&A applications and databases.

Create andmaintaindocumentation for technical procedures, workflows, and process improvements.

Partner with IT teams and business users toidentify, troubleshoot, and help resolve software or data-related issues.

Compile and analyze recurring system or process issues to recommend areas for improvement.

Contribute to departmental projects, administrative activities, and other assignments as directed by the manager.

Works independently on assigned projects and tasks, meeting all delivery deadlines.

Operates standard office equipment and uses required software applications.

Performs other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

Knowledge

Capital Markets operations andtradingsystems (preferred but notrequired).

IT service management principles (ticketing systems, incident response, escalation).

Standard business software applications, including Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

General concepts of system support, documentation, and process improvement.

Fundamental concepts, practices, and proceduresofa professional office environment.

Skil ls

Analytical thinking and problem-solving toassistinidentifyingand resolving routine technical issues.

Communicating clearly and professionally, both verbally and in writing.

Using or quickly learning firm-specific tools and support platforms (e.g., Teams, ServiceNow, etc.).

Operating standard office equipment andusing orhaving the ability to learn,requiredsoftware applications.

Ability to work effectively as part of a virtual/hybrid team.

Ability

Manage multiple tasks and meet deadlines in a fast-paced, dynamic environment.

Work effectively both independently and collaboratively within a hybrid team structure.

Apply attention to detail and accuracy in all assigned work.

Deliver excellent customer service andmaintainpositive working relationships with internal stakeholders.

Communicate effectively, both orally and in writing.

Establish andmaintaineffective working relationships.

Educational/ Previous Experience Requirements

Pursuing a Degree in Computer Science,MISor related field withaequivalent combination of education, training and/or experience as approved by Human Resources.

Licenses/Certifications

Nonerequired.

Location

Hybrid position - New York, NY office

Notravelrequired.

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