AI/CoPilot Behavioral Design OCM

Insight Global • Raritan, NJ • 2d ago

Job Description

Insight Global is seeking a behavioral design change manager to lead the workstream optimization and rollout of Microsoft 365 Copilot for an End User Services IT team. This Digital Workplace Practice is a strategic team focused on transforming the employee experience through digital innovation across Experience Design, OCM, and CRM execution through SFMC. They are tasked with the Copilot chat rollout, and this person will be responsible for leading the OCM design. Key responsibilities include building a communication channel to define and tackle each outcome, determine mandatory training, tailor communication and training to help employees adopt Copilot Chat, track engagement to ensure license retention, and creating full 360 digital assets support model for the tool. In order to be successful, this person will have previously provided behavioral change management for an EUS team with tool fluency in M365, Zoom, Windows, device management, and service desk. Similarly, they will have previous experience with optimizing comms and workstreams at scale with generative AI.

They will also have several years of experience with multi-channel communication and change management strategies. This position is located in Raritan, NJ, and will require 4 days a week onsite.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Advanced Change Management Expertise - Proven ability to design structured, measurable change journeys (e.g., ADKAR) using tools like Mural.

Skilled in stakeholder engagement, sponsorship strategies, and behavioral change campaigns.

Experience creating inclusive learning programs tied to business outcomes.

Technology Fluency in Complex Digital Enterprise Solutions - Strong understanding of enterprise platforms such as M365, Zoom, Windows 10/11, virtual environments, and device management.

Ability to collaborate with Experience Design (XD) teams to ensure frictionless adoption.

Familiarity with CRM tools like Salesforce Marketing Cloud (SFMC) for targeted communications.

Copilot and AI Enhanced Change Capabilities - Hands-on experience leveraging generative AI for communication personalization and optimization.

Ability to apply predictive analytics to forecast adoption risks and readiness gaps.

Knowledge of AI-powered assistants and content intelligence for just-in-time learning.

Agile and Future-Ready Program Experience -Comfortable working in iterative cycles, embracing experimentation and continuous feedback.

Skilled in digital storytelling-combining data visualization and narrative to inspire change.

Awareness of ethical AI practices ensuring transparency, fairness, and inclusivity.

Enterprise Program Experience - Ability to deliver complex, global programs under tight timelines while managing risk and dependencies.

Expertise in multi-channel communication orchestration (email, portals, Teams, SFMC, Nexthink).

Strong governance knowledge to align with enterprise compliance, privacy, and brand standards.

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