The Associate Director, Workplace Operations is responsible for overseeing facilities and workplace operations across office, lab, and manufacturing spaces, ensuring a safe, compliant, and productive environment while delivering exceptional employee experiences. This role manages space optimization, vendor oversight, and daily operations, driving operational excellence through continuous improvement initiatives, technology-enabled solutions, and strategic partnerships. In addition, the Associate Director is committed to supporting a dynamic hybrid work environment that fosters flexibility and productivity. By evolving workplace strategies and services to meet business needs, this position ensures a seamless and engaging experience for employees, contractors, and visitors. Through strategic planning, innovation, and operational leadership, the role creates inclusive, collaborative spaces that promote well-being and high performance.
This role is based full-time on-site in Princeton, New Jersey, with a Monday-Friday, five-days-per-week workplace presence required.
Below is a list of the Associate Director, Workplace Operations responsibilities:
Oversee workplace operations across four sites (Princeton, NJ; Rockville, MD; Hayward, CA; Boston, MA), including office, lab, and manufacturing spaces.
Ensure a safe, compliant, and productive work environment at all times.
Manage all aspects of workplace operations: space planning, mail services, meeting support, security, maintenance, and vendor management.
Drive operational improvement programs using benchmark standards and best practices.
Develop and manage budgets, forecasts, and financial reporting.
Establish and maintain standards for facility services, including SLAs, KPIs, and continuous improvement initiatives.
Review and manage contracts to ensure compliance with corporate standards.
Implement technology solutions for space and process optimization.
Track and report on key performance indicators related to facilities and employee experience.
Provide best-in-class workplace experience for employees.
Required Skills
Strong knowledge of facilities systems, workplace safety, and relevant local regulations.
Expertise in vendor oversight and performance-based contract management.
Ability to lead complex problem-solving initiatives, including root cause analysis and process improvement.
Excellent relationship-building and stakeholder management skills.
Strong communication, interpersonal, and presentation abilities.
Proven leadership in managing multi-site operations and cross-functional teams.
Strategic thinker with a focus on operational excellence and employee experience.
High adaptability and innovation in a fast-paced, evolving environment.
Customer-service orientation with a team member-first mindset.
Qualifications
8-10 years of progressive experience in facilities and workplace operations, including 5+ years in a managerial role.
Extensive experience managing multi-million-dollar budgets and financial operations.
Demonstrated success in contract negotiation and vendor management across multiple geographies.
Experience leading operational excellence programs and managing matrix organizations.
Strong knowledge of building systems and workplace safety standards.
Proven ability to design and deliver exceptional workplace experiences.
Professional presence and ability to engage effectively with stakeholders at all levels.
Bachelor's Degree preferred.
Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
Respectful Collaboration - Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
Empowered Development - Play an active role in professional development as a business imperative.
Minimum $150,034.00 - Maximum $224,250.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.
Application Deadline : This will be posted for a minimum of 5 business days.
Company benefits: Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; https://www.otsuka-us.com/careers-join-otsuka .
Disclaimer:
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) .
Statement Regarding Job Recruiting Fraud Scams
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website https://vhr-otsuka.wd1.myworkdayjobs.com/en-US/External .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: 800-363-5670. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: https://www.ic3.gov , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
