VIP Manager

Hyatt • Big Sur, CA • 6d ago

Description:

About Us

Welcome to Alila Ventana Big Sur , where the sky, sea, mountains, and redwoods converge to create a place of unmatched beauty and tranquility. Our luxury resort embodies inspiration, connection, and authenticity, offering intuitive and personalized service that makes every guest experience unique.

We seek passionate individuals who excel in hospitality and teamwork, creating an atmosphere of warmth, trust, and excellence. At Alila, a Hyatt Hotels brand, we believe in delivering service that is both meaningful and unexpectedly exceptional.

Position Overview

The VIP Manager plays a central role in creating unforgettable, deeply personalized stays for our most discerning guests and villa owners. This position leads and enhances the full VIP journey - from pre-arrival communication and special arrangements to in-stay experiences and post-departure follow-up.

This leader partners with multiple departments across the resort to ensure our VIP guests receive seamless, anticipatory service that reflects Alila Ventana Big Sur's Forbes 4-Star and Michelin Key standards. In addition to overseeing VIP services, this position supports and guides the Experience and Concierge team in delivering thoughtful and elevated guest interactions.

Key Responsibilities

Manage all aspects of the VIP guest experience, including special requests, amenities, and surprise-and-delight moments.

Serve as the primary contact for villa owners and repeat guests to ensure a consistent, high-touch service experience.

Partner with departments including Front Office, Housekeeping, Culinary, Spa, and Events to align on guest preferences and experience details.

Coordinate transportation, excursions, and customized experiences across Big Sur and surrounding regions.

Communicate guest needs and preferences clearly and proactively with operating teams.

Assist in training and guiding concierge and guest service team members.

Act as Manager on Duty when assigned and maintain a warm, visible presence throughout the resort.

Support operational organization through detailed note-taking, guest profile updates, and internal reports.

Salary Range

$70,000 - $80,000 annually

This is the base pay range we reasonably expect to pay for this position. Individual pay decisions will depend on a variety of factors, including experience, qualifications, education, and operational needs.

Compensation & Benefits

Full-time, exempt position with eligibility for Hyatt's comprehensive benefits, including:

Medical, Dental, and Vision insurance

401(k) Retirement Savings Plan with company match

Paid Time Off and 7 observed holidays

Tuition reimbursement

Complimentary Hyatt hotel stays worldwide

Ventana Big Sur Perks: Complimentary daily meals and gas stipend for eligible employees

Our Commitment to Diversity

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Qualifications:

Qualifications & Experience

Previous hotel supervisory or management experience required

Luxury resort or Forbes-rated property experience preferred

Familiarity with concierge and guest service responsibilities required

Excellent communication and interpersonal skills

Proven leadership abilities with a passion for developing and supporting team members

Ability to build positive, effective relationships with colleagues across multiple departments

Valid driver's license required

Flexible schedule required, including weekends, evenings, and holidays Work Environment & Physical Requirements

Ability to stand, walk, and move throughout the resort for extended periods

Must be able to lift up to 50 pounds occasionally

Ability to work both indoors and outdoors in varying weather conditions

Primary Location: US-CA-Big Sur

Organization: Ventana Big Sur, An Alila Resort

Pay Basis: Yearly

Job Level: Full-time

Job: Guest Services

Req ID: BIG000918

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Hyatt

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