Customer Service Representative

Robert Half • Elk Grove Village, IL • 4h ago

Description We are looking for a dedicated Customer Service Representative to join our team in Elk Grove Village, Illinois. This is a contract-to-permanent opportunity within the waste management and environmental services industry. The ideal candidate will have strong communication skills and a proactive approach to resolving customer inquiries and disputes, ensuring a positive experience for all. You will play a key role in managing client relationships and supporting various administrative tasks.

Responsibilities:

Address customer inquiries and concerns through phone, email, and other communication channels to ensure prompt and accurate resolutions.

Collaborate with internal departments to resolve service issues and disputes effectively.

Process customer interviews, record essential information, and maintain accurate data within company systems.

Prepare and manage contract forms, calculate service charges, collect deposits, and issue cancellation or change orders.

Handle payment processing, bank deposits, and production-related paperwork with attention to detail.

Investigate and resolve complaints regarding billing or service issues, coordinating with relevant teams as necessary.

Promote goodwill by delivering exceptional service and maintaining positive relationships with customers.

Identify and implement cost-effective and environmentally responsible solutions to address service-related concerns.

Support general office duties, including scheduling appointments and managing order entries.

Utilize Microsoft Excel, Word, and email systems to maintain organized records and correspondence. Requirements - Minimum of 2 years of customer service experience in a high-volume call environment.

High school diploma or equivalent education required.

Proficiency in Microsoft Word, Excel, and email communication, along with strong keyboarding and typing skills.

Excellent verbal communication abilities to interact effectively with customers and team members.

Previous experience in the solid waste or related industry is preferred.

Bilingual proficiency in English and Spanish, both written and verbal, is highly advantageous.

Ability to handle inbound and outbound calls, schedule appointments, and perform order entry tasks efficiently.

Strong data entry skills and attention to detail in maintaining accurate records. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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