Bilingual Customer Service Representative

Commerce Bank • Saint Louis, MO • 16h ago

About Working at Commerce

Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.

About This Job

The Bilingual Customer Service Associate position provides a high level of customer service and support to our customers. They are trained to resolve customer inquiries on bank products, policies, regulations, and procedures via phone, live chat, or email.

How we'll support you:

Training and one-on-one coaching from our Leadership team who is invested in your success.

Ongoing professional development to deepen your skills.

Building your career through our defined career path or by exploring new opportunities.

Continuous learning opportunities, such as core banking products, services, processes and Commerce culture concepts.

Growing your network to maximize your professional and personal development through our employee resource groups.

What we offer:

Benefits - Medical, Dental, Vision, Health Savings, Flexible Spending Accounts and more!

401(k) and retirement education resources

Flexible schedules

Paid banking holidays, vacation, sick and personal time

Employee discounts and tuition reimbursement

2nd Shift differential for evening schedules

5% pay differential for proven Spanish/English speaking bilingual associates

Paid training for 4 weeks (must be able to attend)

Essential Functions

Provide a high level of customer service and support to external customers

Support inquiries received via live chat, email or telephone

Authenticate callers to ensure our customers and the bank are protected from fraud attempts and take additional steps to mitigate risk if needed

Research information and complete data entry to note customer interaction results

Identify and escalate appropriate requests

Remain current with product knowledge and administrative requirements through training

Perform other duties as assigned

Work Schedule:

Work Schedule is between 9:30am - 8:00pm Monday-Friday and every other Saturday. Additional shifts Tuesday-Saturday or Sunday-Thursday are also available.

Knowledge, Skills & Abilities Required

Basic product knowledge

Basic ability to explain bank policies, procedures and/or regulations

Basic ability to assess customer needs and recommend alternative products or services; refer to other departments when appropriate

Ability to maintain a high level of customer satisfaction

Ability to meet department efficiency and quality standards within 90 days

Ability to establish quick rapport with customers, actively listen, respond promptly with correct information

Ability to work in a high paced environment and maintain stable performance

Ability to maintain a high degree of confidentiality

Ability to complete and pass new hire quizzes and exam

Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

Intermediate level proficiency with Microsoft Word, Excel and Outlook

Education & Experience

High school diploma or GED or equivalent combination of education and experience required

Fluent in Spanish and English, written and verbal required

1+ year related customer service experience required

1+ years of call center and/or financial service preferred

Customer Care Associate level will be determined based upon experience ?

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here (https://careers.commercebank.com/us/en/benefits) to learn more.

Location: 1045 Executive Pkwy, St. Louis, Missouri 63141

Time Type:

Full time

Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes' Best Midsized Employers, Forbes' Best Employers for Women, and Korn Ferry's Engaged Performance Award. You'll see the difference for yourself when you join the team.

Why Commerce? (https://www.commercebank.com/careers/about-commerce) Inclusion at Commerce How to Join Our Team (https://www.commercebank.com/careers/how-to-join-our-team)

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Equal Opportunity Employer

Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, color, ancestry, ethnicity, gender identity, gender expression, sex, sexual orientation, disability (including physical or mental handicap), age, veteran status, military status, national origin, religion, pregnancy status, marital status, genetic information, or any other status protected by applicable federal, state or local law.

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