IT Help Desk Technician - Corporate

Charlie's Produce • Seattle, WA • 1h ago

Company Description
Charlie's Produce - Who We Are
Charlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie's was founded in quality, and we are proud that it is still our focus.
With a team of dedicated people who are passionate about food, supply chain, and their community we are looking for like minded individuals to help further our goal to enhance our communities through quality produce.
What we offer:
An amazing company culture!
Medical/Dental/Vision on the first of the month following hire.
ESOP (Profit Sharing) and 401(k).
Paid vacations, paid holidays.
Pre-tax commuter benefits, and onsite parking.
Coverage under State Sick Leave.
100% Prepaid College Tuition for employees and their dependents.
Employee assistance program (EAP).
Additional Compensation Details:
$25- $30/hour
Potential 90-day performance-based raise
Yearly review with possibility of increase based on performance and tenure
Job Description
The Role
We are looking for a skilledperson to provide reliable, skilled, and thorough technical assistance on computer systems. This role requires a strong understanding of various IT systems, hardware, software, and network troubleshooting. The right person will not be afraid to hop on the phone or interface in person, depending on the need, with our in-house employees to resolve or escalate their needs accordingly.
Success in this role will require strong customer service skills, good technical knowledge, and clear communication to effectively understand the problem and explain its solution.
Essential Responsibilities Include, but Are Not Limited To:
Serve as the first point of contact for internal customers seeking technical assistance via phone, email, and computer chat
Provide advanced troubleshooting and technical support for hardware, software, and network-related issues
Perform remote and physical troubleshooting through diagnostic techniques and by asking pertinent questions
Determine the best solutions based on the issue
Walk the internal customer through the problem-solving process while practicing patience and courtesy
Assist end-users by answering questions and guiding them through the problem-solving process, ensuring excellent customer service and clear communication
Escalate any unresolved issues to the correct team member as necessary
Provide accurate information on IT products or services as requested or refer the request to the proper team member
Record events and problems and their resolution in logs
Escalate reoccurring issues found based on the incident logs to the correct team member
Follow-up and update internal customer with the status of their request if needed
Pass on any feedback or suggestions by internal customers to the appropriate team member or manager
Identify and suggest possible improvements on procedures and processes
Manage Help Desk tickets in a timely and courteous manner
Perform follow-up customer service to ensure issues are fully resolved
Ability to lift and move computer equipment up to 50 lbs
Will require on-call support and occasional after-hours work to resolve critical issues
Qualifications
Required Skills and Experience
Associate's degree in Information Technology, Computer Science, or a related field; or equivalent work experience
Working knowledge of Office 365 products and how to resolve issues
Good understanding of computer systems, mobile devices and Windows OS
Experience with hardware installs
Ability to diagnose and resolve basic to high level technical issues
Excellent communication ski

Similar Jobs

Administrative Support (Seattle, WA)

Molecular Epidemiology, Inc. • Lake Forest Park, WA • 35min ago

Management & Administrative

IEH Laboratories, a Leader in Food Safety, is now accepting applications for an Administrative Support position (on-site) at its corporate headquarters in Seattle, WA. Ideal candidates will possess the following: A high...

35min ago

Go to Apply

Administrative Assistant

Robert Half • Kirkland, WA • 39min ago

Management & Administrative

Description We are looking for a reliable and detail-oriented Administrative Assistant to support daily operations for a team located in Kirkland, Washington. This contract opportunity is ideal for someone who enjoys mul...

39min ago

Go to Apply

Field Service Engineer - Seattle region

Makino Inc. • Seattle, WA • 1h ago

Management & Administrative

FIELD SERVICE ENGINEER - Covering the Greater Seattle region (minimal travel) Join the Team That Builds the Machines That Build the World! Makino: Precision, Power, Possibility. Makino is a world leader in metal-cutting...

1h ago

Go to Apply

Remote Logistics Officer

ABUNDANT LIFE HEALTH CENTER, INC. • Seattle, WA • 1h ago

Management & Administrative

Position Title : Logistics Officer Location : Work-From-Home ( Working from anywhere of your choice) WA/OR Training is available __ Responsibilities Coordinate and monitor supply chain operations Ensure premises, assets...

1h ago

Go to Apply

Senior Program Manager, Strategic Programs, AIR Supply Chain and Analytics

Amazon • Bellevue, WA • 1h ago

Management & Administrative

Description Amazon Air (AIR) is seeking a Senior Program Manager to lead complex, enterprise-level initiatives across the Global Strategic Programs and Initiatives (GSPI) team. This role is highly cross-functional and re...

1h ago

Go to Apply

Senior Supply Chain Program Manager RN Hybrid

Providence St. Joseph Health • Renton, WA • 1h ago

Management & Administrative

Description Senior Supply Chain Program Manager - RN BSN Hybrid . Candidates residing within a reasonable commute of our locations in the posting locations are encouraged to apply. The Senior Program Manager provides str...

1h ago

Go to Apply

Supply Chain Manager Remote

Providence St. Joseph Health • Renton, WA • 1h ago

Management & Administrative

Description Supply Chain Manager Remote. Candidates residing in the greater Seattle area are encouraged to apply. Resource Engineering & Hospitality (REH) is the name adopted to reflect the Providence employees who w...

1h ago

Go to Apply

Technical Program Manager II, Infrastructure Management, Google Cloud

Google • Seattle, WA • 1h ago

Management & Administrative

Technical Program Manager II, Infrastructure Management, Google Cloud corporatefare_ Google place Kirkland, WA, USA; Seattle, WA, USA Mid Experience driving progress, solving problems, and mentoring more junior team memb...

1h ago

Go to Apply

Technical Program Manager II, Infrastructure Management, Google Cloud

Google • Kirkland, WA • 1h ago

Management & Administrative

1h ago

Go to Apply

IT Manager

Diamond Parking Service • Seattle, WA • 4h ago

Management & Administrative

Department: Information Technology Reports To: Sr. Vice President of Operations FLSA Status: Exempt (Salaried) Work Schedule: Core business hours with occasional after-hours/weekend work as needed. Work Location: In-pers...

4h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Similar Jobs

Administrative Support (Seattle, WA)

Administrative Assistant

Field Service Engineer - Seattle region

Remote Logistics Officer

Senior Program Manager, Strategic Programs, AIR Supply Chain and Analytics

Senior Supply Chain Program Manager RN *Hybrid*

Supply Chain Manager *Remote*

Technical Program Manager II, Infrastructure Management, Google Cloud

Technical Program Manager II, Infrastructure Management, Google Cloud

IT Manager

Senior Supply Chain Program Manager RN Hybrid

Supply Chain Manager Remote