Reference #: 1279718201
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Job area:
Managerial
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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all @types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: USA - Pittston, 425 Research Dr
Division:Road
Job Posting Title: Supervisor, VAD Operations - 105458
Time Type: Full Time
Summary
At DSV Road Transport, The Supervisor, VAD Operations will oversees Monday - Friday field operations, dispatch functions, and driver management for the assigned market. This role ensures safe, compliant, and efficient freight movement across local and regional lanes while maintaining strong customer service and operational accuracy. The Supervisor coordinates dispatch activities, supports drivers, collaborates with safety and maintenance teams, and acts as the site lead in the Manager's absence. This position plays a key role in delivering consistent operational performance over weekend-heavy periods.
Duties and Responsibilities
Serve as back-up to the Manager, providing operational leadership Monday - Friday.
Lead, coach, develop, and schedule dispatchers and operators for weekday operations.
Ensure freight assignments, routing, and driver dispatch are executed safely and efficiently.
Oversee route planning, driver utilization, Hours of Service (HOS) compliance, and timeline adherence.
Communicate with customers, brokers, and internal teams to ensure on-time pickups and deliveries.
Monitor and improve operational KPIs (on-time %, driver utilization, deadhead, dwell time).
Support driver performance management, including service issues, attendance, and safety compliance.
Coordinate with maintenance to ensure equipment availability and readiness.
Participate in accident/incident investigations and collaborate with Safety for follow-up actions.
Lead dispatch huddles, operational updates, and communication with drivers and support staff.
Address escalations quickly and effectively to ensure weekend operational continuity.
Work with Road Management to support productivity targets and dispatch reporting.
Partner with Sales to support customer retention and identify operational opportunities.
Assist with settlement disputes, documentation accuracy, and load tracking issues.
Perform additional duties and special projects as assigned.
Supervisory Responsibilities (if any)
Oversee drivers, dispatchers, and operational support personnel assigned to weekdayoperations.
Approve timesheets, PTO requests, and daily schedule assignments.
Conduct coaching, feedback, and performance evaluations.
Support corrective actions in coordination with Road Management.
Participate in interviewing and hiring decisions for operators and dispatch roles.
Maintain a positive work culture and ensure compliance with company policies.
Educational background/ Work experience / Minimum Qualifications
High school diploma or GED.
3+ years of transportation, logistics, or dispatch operations experience.
2+ years of experience supervising drivers, dispatchers, or fleet operations.
Strong knowledge of DOT, FMCSA, and HOS regulations.
Experience using TMS systems, ELDs, routing tools, and load tracking systems.
Strong communication, leadership, and problem-solving skills.
Ability to lead operations during non-standard hours (weekend/transition days).
Preferred Qualifications
Bachelor's degree in Supply Chain, Business, Logistics, or related field.
5+ years of transportation operations or dispatch experience.
3+ years supervising teams in a logistics or trucking environment.
White glove, last-mile, or VAD delivery experience.
Freight brokerage experience.
Bilingual (English/Spanish).
Skills & Competencies
Team player with ability to work alongside and lead diverse cross-functional teams.
Capability to work under time and quota pressures.
Analytical mindset to optimize and keep the supply chain running in a world of change
Accustomed to working in a fast-paced, dynamic environment.
Demonstrates commitment and results-orientation, strives to maximize account performance, and achieve growth targets.
Language skills
Business fluent in English
Preferably good command of local language
Bi-lingual a plus
Computer Literacy
Highly proficient in Microsoft Office Software (Excel, Word, PowerPoint, and others)
Experience with Transportation Management Systems and ELDs
Physical Demands
While performing the duties of this job, the employee uses his/her hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear; and use computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. The employee must also be able to travel by land, air, or sea as needed.
Work Environment
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.The job is performed in an office environment
The physical demands and work environment characteristics described above represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
At Will Employment
DSV Road Transport Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not
For this position, the expected base pay range is $62,400- $80,000 annually. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.
DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage.
Employees also have access to wellness resources, Employee Assistance Program
