Director of Information Technology

Spanish Peaks Mountain Club • Bluffton, SC • 1d ago

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

If you are an internal applicant, please log into Workday and apply for your application to be considered.

Please Click Here (https://www.myworkday.com/montage/d/task/2998$46522.htmld) to apply internally.

SUMMARY

The Director of Information Technology will be responsible for the successful management and performance of all IT operations on the property and for adhering to Corporate IT Standards and Policies.

ESSENTIAL FUNCTIONS

Major areas of responsibility/ management include, but are not limited to:

Develop, schedule, staff and lead the property IT Department to successfully provide around the clock technology support

Implement efficient processes and procedures to effectively handle property level requests for support, and follow approved MHR procedures for escalating and coordinating with corporate IT and vendors

Provision and resolve technology problems as requested or reported

Implement, maintain, backup and administer all installed technology to meet vendor requirements, industry standard practices, the requirements of the property, and policies and procedures as developed by corporate IT

Implement and adhere to all routine security and compliance requirements and documentation as required or assigned

Administer, maintain and provide network level support for Hotel, Food & Beverage outlets, meeting events and other venues. Ensure functional integration of network and database server software and LAN hardware/software components

Perform fault isolation, problem determination and problem resolution of standard set network and server problems to ensure proper integration of software and hardware components

Recommend appropriate action where performance is below objective or where capacity may be nearing its threshold

Install and maintain workstations and determine appropriate installation and/or upgrade schedule

Maintain complete and thorough knowledge of new releases of network relevant hospitality systems software

Document disaster recovery procedures and perform production turnover procedures with all applications and systems

Assist in the monitoring and maintenance of process server and related network functions

Create and implement an overall or individualized training and development plan that addresses the needs and expectations of the department

Creating, monitoring, and managing an IT budget to ensure that resources are allocated efficiently and effectively to support the organization's technology needs while also controlling costs.

Completing regulatory and internal technology reviews and audits for ensuring compliance with laws, regulations, and internal policies. identifying and addressing any potential weaknesses or vulnerabilities in the organization's IT infrastructure

IT asset management, including the oversight of hardware and software inventory processes. Ensure accurate tracking, maintenance, and optimization of IT assets throughout their lifecycle to support organizational objectives and compliance requirements.

QUALIFICATIONS

7 plus years' experience in IT

Hotel Technology applications knowledge such as Oracle Opera Cloud, Micros POS, Amadeus, Alice and Delphi S&C strongly preferred

Extensive understanding of network and server infrastructure

Extensive knowledge and familiarity with PCI, PII and GDPR

Microsoft desktop and server OS (Windows 10,11, Server 2012 and above)

VMware and ESXI support and deployment

Must be able to multitask with ease

Ability to prepare and analyze data, figures, and transcriptions prepared on and generated by computer

Must possess advanced computational ability and computer skills

Budgetary analysis capabilities required

PREFERRED

Bachelor's Degree preferred

Luxury hotel experience strongly preferred

Two years' experience at a hotel/resort preferred

Customer service background preferred

PHYSICAL REQUIREMENTS

Must be able to exert a well-paced ability to maneuver between functions occurring simultaneously. Must be able to lift up to 15 lbs. on a regular basis. Requires grasping, writing, standing, sitting, walking, bending, stooping, squatting, stretching, repetitive motions, listening and hearing ability and visual acuity to fulfill tasks. Must have finger dexterity to be able to operate office equipment.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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