General Correspondence Specialist

Carrington • Westfield, IN • 2h ago

Come join our amazing team and work remote from home!

The General Correspondence Specialist is responsible for reviewing and responding to general inquiries from borrowers, attorneys and/or authorized third-parties, confirmed successor in interest, or non-authorized third-parties, escalations from call center, and other correspondence received by the company. General correspondence may include verbal complaints or inquiries received that are non-specific and/or unrelated to the servicing of a customer's mortgage. Perform all duties in accordance with all company guidelines and applicable federal, state and local regulations, wherein the company operates. The target pay range for this position is $23.50/hr - $25.50/hr.

What you'll do:

Review incoming written inquiries from requesters that are non-specific and/or unrelated to the servicing of a customer's mortgage.

Perform factual analyses of loan information, as necessary, and identify what information should be communicated in response to the general correspondence.

Collaborate with other business units to assess appropriate resolution, when necessary.

Compose responses or utilize standard templates that can be customized to respond to requesters, summarizing essential information, outcomes of actions taken, and final resolution.

Review and respond to escalated verbal complaints received from the Customer Contact Division.

Provide support by drafting and sending letters requested by Legal and other escalation departments.

Provide support to the Dispute Team when applicable, and provide general administrative support as needed.

Adhere to established department and company policies and procedures.

Intermediate knowledge of Microsoft Word, Excel and Powerpoint

Knowledge of relevant industry-specific software packages preferred

Excellent analytical skills, unbiased thinker with ability to remain flexible

Strong time management and organizational skills

Ability to interact with senior management

Ability to understand, remember, and apply oral and/or written instructions or other information

Ability to understand, remember, and communicate routine, factual information

Ability to understand complex problems and to collaborate and explore alternative solutions

Ability to apply common sense in performing job

Ability to make decisions that have significant impact on the department's credibility, operations, and services

Ability to organize thoughts and ideas into understandable terminology

Ability to compose letters

Ability to organize and prioritize own work schedule on a daily basis

Ability to add, subtract, multiply, divide and to record, balance, and check results for accuracy

Ability to understand and follow basic instructions and guidelines

What you'll need:

Equivalent combination of education and experience is considered

High school diploma or GED required. College education preferred but not required

Minimum of two (2) years related mortgage banking, and/or financial industry experience required.

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com .

What We Offer:

Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.

Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.

Customized training programs to help you advance your career.

Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.

Educational Reimbursement.

Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

LI-SY1

Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.

Similar Jobs

Wellness Nurse

Sevita • Anderson, IN • 48min ago

Hospital & Medical

Explore Numerous Nearby Locations for Your Convenience! Schedule an Interview First - Apply Afterwards DISCOVER CAREERS, WELL LIVED. Our mission at Sevita is to create a world where every person has the right to live wel...

48min ago

Go to Apply

Transplant Nurse II (US)

Elevance Health • Indianapolis, IN • 55min ago

Hospital & Medical

Transplant Nurse II Location: Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promo...

55min ago

Go to Apply

Change Management AI Adoption Expert

Concentrix • Indianapolis, IN • 1h ago

Management & Administrative

Home ( https://jobs.concentrix.com/ ) »Job Details Change Management AI Adoption Expert Information Technology Other Location United States Of America Language English Apply Now ( https://cnx.wd1.myworkdayjobs.com/extern...

1h ago

Go to Apply

Senior Software Engineer

Allegion • Carmel, IN • 1h ago

IT & Engineering

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and pr...

1h ago

Go to Apply

Lead Reactjs Developer

Concentrix • Indianapolis, IN • 1h ago

IT & Engineering

Home ( https://jobs.concentrix.com/ ) »Job Details Lead Reactjs Developer Information Technology Other Location United States Of America Language English Apply Now ( https://cnx.wd1.myworkdayjobs.com/external\global/job/...

1h ago

Go to Apply

Pharmacy Manager

Walgreens • Indianapolis, IN • 1h ago

Hospital & Medical

Job Description: Job Summary: Provides empathetic pharmacy consulting services to patients regarding the effective use of medications and drug interaction awareness. Offers preventive and clinical healthcare services, in...

1h ago

Go to Apply

Oracle Health Federal Senior Learning Leader

Oracle • Indianapolis, IN • 1h ago

Hospital & Medical

Job Description Description: PLEASE NOTE: THIS ROLE REQUIRES UP TO 75% TRAVEL. CANDIDATE MUST BE A US CITIZEN AND BE ABLE TO OBTAIN SECURITY CLEARANCE. As a Senior Learning Leader on the federal training team, you will b...

1h ago

Go to Apply

Production Supervisor - 2nd Shift

Cintas • Indianapolis, IN • 2h ago

Manufacturing & Warehouse

Requisition Number: 217381 Job Description Cintas is seeking a Production Supervisor to lead and direct our Production team. Responsibilities include hiring, training and directing individuals who are performing entry le...

2h ago

Go to Apply

Construction Intern - AECOM Hunt

AECOM • Indianapolis, IN • 2h ago

Trucking & Construction

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work he...

2h ago

Go to Apply

Environmental Manager

State of Indiana • Indianapolis, IN • 2h ago

Management & Administrative

Environmental Manager Date Posted: Dec 29, 2025 Requisition ID: 467916 Location: Indianapolis, IN, US, 46142-8537 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employe...

2h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.