IT Help Desk Technician 1st Shift - Millennium Space Systems

The Boeing Company • El Segundo, CA • 2h ago

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Millenium Space Systems (MSS), a part of Boeing Defense, Space and Security (BDS) is seeking a IT Help Desk Technician to support the IT team in El Segundo, CA !

Job Summary

The IT Help Desk Technician will provide technical support and assistance to Millennium employees and contractors, whether on the phone or in person. This role's primary goal is to ensure a client's satisfaction and ability to properly operate any PC or technology they may be having trouble using. This role requires the ability to work first shift.

This position's internal job code is Technical Support - Help Desk. Our team is currently hiring for level 2.

Position Responsibilities:

Manage Help Desk tickets in a timely and organized manner using Service Now ticketing system

Responds to customer issues via phone, email, and computer chat to provide customer assistance

Documenting customer interactions

Run diagnostics to resolve customer reported issues

Experience supporting new employee (Onboarding)

Escalate issues as needed to the next Tier of IT support

Install, make changes, and repair computer hardware and software

Follow up with customers to ensure issues are resolved

This position allows telecommuting. The selected candidate will be required to perform some work onsite at one of the listed location options.

Security Clearance and Export Control Requirements

This position must meet Export Control compliance requirements, therefore a "US Person" as defined by 22 C.F.R. § 120.15 is required. "US Person" includes US Citizen, lawful permanent resident, refugee, or asylee.

Basic Qualifications (Required Skills/Experience):

Technical degree or 2+ years of experience working in a help desk role

Proficiency with Dell Computers utilizing Windows 10/11

Excellent oral communication skills

Detail oriented

Highly organized with strong ability to keep Help Desk tickets in order

Ability to diagnose and resolve basic computer, mobile devices, and printer technical issues

This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Security Clearance Post-Start is required.

Preferred Qualifications (Desired Skills/Experience):

Experience with Active Directory

Experience with Office365 enterprise

Experience with IP Phones

Experience with Windows 10/11

Experience supporting new employee Onboarding

Microsoft Certified Systems Associate

CompTIA A+ certification

CompTIA Security+ certification

Conflict of Interest:

Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process

Drug Free Workplace:

Millennium Space Systems, a Boeing Company, is a Drug Free Workplace (DFW) where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Shift:

This role will be on 1st Shift

Total Rewards:

At Millennium Space Systems, a Boeing Company, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

Millennium Space Systems also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary Pay Range: Level 2: $29.82-$43.87

Applications for this position will be accepted until Feb. 06, 2026

Export Control Requirements:

This is not an Export Control position.

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Similar Jobs

Test Engineer - Millennium Space Systems

The Boeing Company • El Segundo, CA • 9h ago

Retail & Hospitality

Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity f...

9h ago

Go to Apply

Dedicated Retail Representative

Acosta Group • Lakewood, CA • 9h ago

Retail & Hospitality

Dedicated Retail Representative General Information Company: CRO-US Location: LAKEWOOD, California, 90713 Ref #: 98265 Pay Rate: $ 17.28 Experience/skills and/or location may influence position wage rate Function: Mercha...

9h ago

Go to Apply

Dedicated Retail Representative

Acosta Group • Sherman Oaks, CA • 9h ago

Retail & Hospitality

Dedicated Retail Representative General Information Company: CRO-US Location: SHERMAN OAKS, California, 91403 Ref #: 98225 Pay Rate: $ 17.55 Experience/skills and/or location may influence position wage rate Function: Me...

9h ago

Go to Apply

Retail Coverage Merchandiser - Grocery

Acosta Group • Northridge, CA • 9h ago

Retail & Hospitality

Retail Coverage Merchandiser - Grocery General Information Company: ACO-US Location: NORTHRIDGE, California, 91324 Ref #: 115168 Pay Rate: $ 18.00 Experience/skills and/or location may influence position wage rate Range...

9h ago

Go to Apply

Retail Coverage Merchandiser - Walmart

Acosta Group • Lakewood, CA • 9h ago

Retail & Hospitality

Retail Coverage Merchandiser - Walmart General Information Company: ACO-US Location: LAKEWOOD, California, 90712 Ref #: 115162 Pay Rate: $ 18.50 Experience/skills and/or location may influence position wage rate Range Mi...

9h ago

Go to Apply

Lead Operator (Shift Lead) - El Segundo, CA

Jacobs • Los Angeles, CA • 13h ago

Retail & Hospitality

At Jacobs, we challenge what is currently accepted, so we can shape innovative and lasting solutions for tomorrow. Through the delivery of our operations and maintenance services, you'll make it simpler and more seamless...

13h ago

Go to Apply

Store Manager (P1-1483358-5)

Panda Restaurant Group, Inc. • Rosemead, CA • 14h ago

Retail & Hospitality

Are You Craving A Career With An Industry Leader? Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal development of our family o...

14h ago

Go to Apply

Director, Software Engineering - Millennium Space Systems

The Boeing Company • El Segundo, CA • 20h ago

Retail & Hospitality

20h ago

Go to Apply

Retail Service Stocker

Acosta Group • Los Angeles, CA • 1d ago

Retail & Hospitality

Retail Service Stocker General Information Company: ACO-US Location: LOS ANGELES, California, 90015 Ref #: 80673 Pay Rate: $ 20.00 Experience/skills and/or location may influence position wage rate Range Minimum: $ 20.00...

1d ago

Go to Apply

Security Officer - Retail Store Patrols

Allied Universal • South Gate, CA • 1d ago

Retail & Hospitality

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.