Pharmacy Customer Service Associate

Walgreens • Plymouth, WI • 10h ago

Job Description:

Models and delivers a distinctive and delightful customer experience.

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

Provides customers with courteous, friendly, fast, and efficient service.

Recommends items for sale to customer and recommends trade-up and/or companion items.

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.

Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.

Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.

Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.

Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.

Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.

Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.

Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.

Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.

Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

Has working knowledge of store systems and store equipment.

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.

Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).

Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.

Complies with all company policies and procedures; maintains respectful relationships with coworkers.

Completes special assignments and other tasks as assigned.

Training & Personal Development

Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.

Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

Job ID: 1732384BR

Title: Pharmacy Customer Service Associate

Company Indicator: Walgreens

Employment Type: Flexible hours

Job Function: Retail

Full Store Address: 2455 EASTERN AVE,PLYMOUTH,WI,53073

Full District Office Address: 2455 EASTERN AVE,PLYMOUTH,WI,53073-04240-01497-S

External Basic Qualifications:

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications:

Prefer six months of experience in a retail environment.

Prefer to have prior work experience with Walgreens.

Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.

Prefer good computer skills.

Prefer the knowledge of store inventory control.

Prefer PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Shift:

Store: 01497-PLYMOUTH WI

Pay Type: Hourly

Start Rate: 16

Max Rate: 18

Similar Jobs

Patient Service Representative Shops

ST VINCENT HOSPITAL • Kohler, WI • 11h ago

Hospital & Medical

JOB REQUIREMENTS: Back Patient Service Representative - Shops & Woodlake (Kohler) - Part Time #25-603 Kohler, Wisconsin, United States Apply X Facebook LinkedIn Email Copy Location Shops at Woodlake-047 Description T...

11h ago

Go to Apply

HHC/Hospice Aide (Casual)

CALUMET COUNTY • Chilton, WI • 11h ago

Hospital & Medical

JOB REQUIREMENTS: Essential Duties and Responsibilities include the following. Other duties may be assigned. Assists patients with a variety of tasks including: care of mouth, skin and hair, finger/toenail care, bathing,...

11h ago

Go to Apply

Registered Nurse Urgent Care Casual

ST VINCENT HOSPITAL • Sheboygan, WI • 14h ago

Hospital & Medical

JOB REQUIREMENTS: Back Registered Nurse- Urgent Care- Sheboygan- Casual Weekends #25-377 Sheboygan, Wisconsin, United States Apply X Facebook LinkedIn Email Copy Location Taylor 1411-029 Description This position will wo...

14h ago

Go to Apply

Hospice Registered Nurse

Gentiva • Fond Du Lac, WI • 1d ago

Hospital & Medical

Overview Lead with Heart. Be the Difference. Transform End-of-Life Care. Join our company, where every day is an opportunity to deliver personalized, meaningful hospice and palliative care to patients facing life-limitin...

1d ago

Go to Apply

RN Medical Surgical Neuro Full time Nights

SSM Health • Fond Du Lac, WI • 2d ago

Hospital & Medical

It's more than a career, it's a calling WI-St. Agnes Hospital Worker Type: Regular Job Highlights: The Neuro Med Surg unit is located on the 5 West wing of the hospital. This unit is 20 beds with an additional 5 bed Reha...

2d ago

Go to Apply

MEDICAL ASSISTANT NEMG, NEMS - PLYMOUTH

FROEDTERT HEALTH GROUP • Plymouth, WI • 2d ago

Hospital & Medical

JOB REQUIREMENTS: Eligible for \$2,500 Sign-on Bonus Discover. Achieve. Succeed. #BeHere Ask about our new Medical Assistant Career Ladder to find out how you can grow with Froedtert Health! Location: US:WI:PLYMOUTH at o...

2d ago

Go to Apply

Physical Therapist Assistant, Continuum of Care

SSM Health • Fond Du Lac, WI • 3d ago

Hospital & Medical

It's more than a career, it's a calling. WI-St. Agnes Hospital Home Care & Hospice Worker Type: PRN Job Summary: Conducts medically prescribed physical therapy under the supervision of a physical therapist. Travels t...

3d ago

Go to Apply

Audiologist Medical Office Building

ST VINCENT HOSPITAL • Sheboygan, WI • 4d ago

Hospital & Medical

JOB REQUIREMENTS: Back Audiologist- Sheboygan Medical Office Building 25-160 Sheboygan, Wisconsin, United States Apply X Facebook LinkedIn Email Copy Location Sheboygan MOB-028 Description This position will work 32 hrs...

4d ago

Go to Apply

Advanced Practice Provider Hospitalist

ST VINCENT HOSPITAL • Sheboygan, WI • 4d ago

Hospital & Medical

JOB REQUIREMENTS: Back Advanced Practice Provider-Hospitalist- St. Nicholas #24-118 Sheboygan, Wisconsin, United States Apply X Facebook LinkedIn Email Copy Location St. Nicholas Hospital-026 Description APP Hospitalist...

4d ago

Go to Apply

PHYSICAL THERAPIST ASSISTANT

FROEDTERT HEALTH GROUP • Sheboygan, WI • 4d ago

Hospital & Medical

JOB REQUIREMENTS: Number of Openings: 1 Job Title: PHYSICAL THERAPIST ASSISTANT Occupational Category: Please choose the most appropriate choice based on the Job Title and Description. Duties and Responsibilties of Job:...

4d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.