Patient Service Representative Shops

ST VINCENT HOSPITAL • Kohler, WI • 12h ago

JOB REQUIREMENTS: Back Patient Service Representative - Shops & Woodlake
(Kohler) - Part Time #25-603 Kohler, Wisconsin, United States Apply X
Facebook LinkedIn Email Copy Location Shops at Woodlake-047 Description
This position will work 22.75 hrs per week and does include the weekend.
It is part-time benefit eligible. Patient Service Representative Come
work where we specialize in you! We have nearly 2,000 reasons for you to
consider a career with Prevea Health-they\'re our employees. We\'re an
organization that values kindness, responsibility, inclusivity, wellness
and inspiration. At Prevea, we provide continuous education, training
and support so every member of the team contributes to our success.
Together we are the best place to get care and the best place to give
care. Job Summary The Patient Service Representative (PSR) role at
Prevea Health is responsible for welcoming, registering, and scheduling
patients and/or visitors in a friendly and positive manner. This
position acts as a liaison between patients and medical staff. The
Patient Service Representative (PSR) is responsible for creating a
positive first impression for anyone who uses Prevea Health services,
whether over the phone, in person, or through MyPrevea. What you will do
Coordinate communication between patients, family members, medical
staff, providers, and administrative staff via phone, in person, or
through MyPrevea. Obtain and confirm accurate demographic and insurance
coverage information. Route medical inquiries, complaints & messages to
appropriate parties. Assist patients and callers with financial
inquiries, including policies, insurance, payments, and other financial
needs. Collect required payments, including co-payments, outstanding
balances, and payments due at the time of service. Complete necessary
account, referral, and claim edit workflows and maintenance in assigned
work queues Schedule and confirm patient appointments. Provide accurate
daily batch and/or deposits to appropriate staff for processing.
Education Qualifications High School Diploma and/or GED Required
Experience Qualifications 1-3 years Experience in customer service,
insurance and/or healthcare setting Preferred Skills and Abilities
Display proficient telephone and computer skills with clear and
professional speaking abilities. Able to provide exceptional customer
service by assessing patient needs, meeting quality standards, and
evaluating satisfaction. Capable of being empathetic and responsive to
patient\'s needs by actively listening, asking appropriate questions,
and continually looking for ways to provide assistance. Able to
efficiently multi-task and adapt to fast-paced environments with
frequently changing protocols and processes. Capable of effectively and
positively interacting with staff members throughout the... For full
info follow application link. Prevea is an Equal Employment
Opportunity/Affirmative Action employer *** APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/B2A19303E21742CF

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