Application Systems Senior Analyst

Northwest Bank • Columbus, OH • 2h ago

Job Description Senior Application Systems Analyst provides analytical, tier 2/3 technical support for business applications, mentors and coaches junior team members; creates and maintains documentation relative to application support and implementation, maintains application reliability by working to identify systemic issues through root cause analysis. Essential Functions

Independently support, install, troubleshoot, maintain, and manage applications

Independently gather, analyze, and document the business requirements in IT projects aiming at creating new solutions in complex IT landscape

Independently test, implement, document, and support assigned core banking solutions

Represent Information Systems with Fiserv Signature functional and technical capabilities in line of business meetings and projects

Independently interact with Fiserv to solve problems and implement projects

Create of post-implementation and deployment documentation for operations and internal customers

Mange project plans and associated tasks as well as complete individual tasks related to project plans

Drive resolution of issues through problem solving, identification of necessary resources, and escalation

Triage support incidents and escalate high priority events to the appropriate groups

Create and maintain architecture diagrams, design diagrams, and data flow diagrams using Microsoft Visio or other equivalent tools

Facilitate and drive sessions with internal customers to assess business needs and works with a team to find solutions

Support ETL solutions using SQL Query and other languages/tools

Create and maintain application documentation

Analyze and improve the efficiency of various systems and services

Map data from one core system to another support conversion related activities

Work closely with tier 1 technical support teams and works as part of the tier 2/3 support team to ensure team is meeting the business' expectations

Mentor application support analysts and business partners

Additional Essential Functions

Ensure compliance with Northwest's policies and procedures, and Federal/State regulations

Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

Work as part of a team

Work with on-site equipment

Additional Responsibilities

Contribute to all aspects of a project from beginning to end

Participate in the software development life cycle (SDLC) activities as required

Build and maintain a knowledge base to ensure that knowledge transfer takes place within the team

Learn to coordinate installation of new software, document and test custom changes

Help to define, record, and execute application disaster recovery plans and procedures

Safety and Health for those without supervisory duties

Abide by the rules of the safety and loss prevention program

Perform work tasks in a safe manner

Report any and all injuries to supervisor

Know what to do in case of an emergency

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Bachelor's Degree Computer Science, Information Technology (Software development track) or Engineering with a programming concentration AND at least 3 years' relevant work experienceOr Associate's Degree With at least 6 year's work experience Or High School Diploma With at least 8 years' work experience Work Experience Experience with automated testing 3 - 5 years Analytical experience with a financial institution 3 - 5 y

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