Sales Support Representative- HVAC

Ferguson Enterprises, LLC. • Redwood City, CA • 2h ago

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Are you hands-on, customer-focused, and ready to grow your career? Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up.

Schedule: Monday- Friday 7am-4pm

Location: Redwood City, Burlingame or San Francisco

Pay: $23.39-$37.39 based on experience

Responsibilities

Work together with Sales associates to support customer needs by determining the best products and solutions.

Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.

Coordinate deliveries on behalf of customers.

Answer sales calls for general information, addressing and resolving customer concerns or questions.

Ability to effectively use customer relationship management (CRM) system and phone system.

Operate cash registers and follow established cash handling procedures

Prepare and stage orders for customer pick up

Maintain store appearance and merchandising standards as advised

Ensure that merchandise is restocked and placed in their respective areas

Maintain a safe working environment including PPE (Personal Protective Equipment)

Must adhere to all safety regulations, including the correct usage of personal protective equipment (PPE). This includes wearing a safety harness with a maximum weight capacity of 400 lbs

Qualifications

1-3 years of sales and/or customer service experience is preferred.

2-5 years of HVAC product knowledge highly preferred

Exhibit strong skills for sales, including the ability to upsell.

Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.

Ability to react well in a fast-paced environment & follow through on commitments.

Highly motivated and customer service oriented mentality with ability to build relationships is a plus.

General digital literacy including Microsoft Office.

Ability to quickly learn product knowledge and processes.

Ability to lift, load, and deliver merchandise

General math skills to allow for cash accountingAt Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range:

$23.39 - $37.39

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information (https://www.ferguson.com/content/careers/reasonable-accommodation)

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