Working Title: HCCS Supervisor 1
Job Class: Human Services Supervisor 1
Agency: Human Services Dept
Job ID : 91063
Location : Brainerd
Telework Eligible : No
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers
Date Posted : 12/24/2025
Closing Date : 01/09/2026
Hiring Agency/Seniority Unit : Human Services Dept / DHS Central Office MMA
Division/Unit : Health Care Administration / Eligibility and Operations
Work Shift/Work Hours : Day Shift / Varies
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $30.55 - $44.24 / hourly; $63,788 - $92,373 / annually
Classified Status : Classified
Bargaining Unit/Union : 216 - Middle Management Association/MMA
FLSA Status : Exempt - Executive
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
**This posting may be used to fill multiple openings
This position will be based out of the Brainerd, MN central office campus.**
The incumbent will supervise employees who provide valuable customer service to consumers around application, eligibility, assessment, and enrollment administration of Minnesota Health Care Programs (MHCP) (e.g., MinnesotaCare).
Responsibilities include:
Supervise and direct staff to ensure employees deliver high-quality customer service related to applications, eligibility, assessments, and enrollment for Minnesota Health Care Programs (MHCP), including MinnesotaCare.
Develop team knowledge and skills so that staff performance aligns with department mission, vision, and goals.
Motivate and lead the contact center team to achieve unit and organizational objectives.
Collaborate with division leadership to design and implement strategies that align unit, section, and division efforts with department priorities.
Oversee daily operations of a HCCS Contact Center team, ensuring transactions are completed accurately, timely, and that consumer issues are resolved effectively.
Monitor and evaluate contact center tools to identify barriers, implement improvements, ensure compliance with updated rules and regulations, and enhance efficiency through improved procedures, forms, and data dashboards.
Participate in planning activities to ensure customer concerns inform overall contact center strategies and service delivery.
Minimum Qualifications
Two (2) years of experience as a supervisor, team lead or mentor working within Minnesota Health Care Programs (MHCP).
OR
Four (4) years of experience advising and determining eligibility for participants in Minnesota Health Care Programs (MHCP).
AND
Demonstrated ability to ensure compliance with policies and procedures.
Proven skills in resolving escalated customer issues in a timely and effective manner.
Familiarity with contact center technologies (e.g., CRM systems, CUIC, and Finesse) and ability to adapt to new technology.
Experience interpreting and applying state statute and federal regulations governing MHCP (e.g. MinnesotaCare) policies, application processes, eligibility criteria and enrollment operations.
Working knowledge of Minnesota Eligibility Technology System (METS) and Medicaid Management Information System (MMIS).
***A bachelor's degree or higher degree in health care administration, public policy, business administration, public health, human services, social science or related field can substitute for one (1) year of job-related experience.
Preferred Qualifications
Understanding and knowledge of Health Care legislation including the ACA and Medicaid, MinnesotaCare or Qualified Health Plans.
Strong analytical, problem-solving skills and attention to detail.
Experience handling multiple priorities in an efficient and effective manner.
Strong interpersonal and relationship building skills.
Strong written and verbal communication skills with a demonstrated ability to communicate complex concepts clearly and concisely.
Variety of experiences working effectively with others from different backgrounds and cultures.
Responsible to maintain a broad and in-depth knowledge of programs and act as an expert for MHCP.
Ability to interpret contact center metrics, prepare reports, and use data to drive decision-making.
Experience working with cross-functional teams, leadership, and external partners to align operations with organizational goals.
Additional Requirements
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
