Field Service Technician

Massachusetts State Lottery Commission • Braintree, MA • 2h ago

Field Service Technician - (250008BV) Description JOB SUMMARY Performs
quality repair and maintenance to MSLC owned equipment assigned to sales
agent locations, so as to minimize downtime and ensure sales agent
satisfaction with terminal operation. Participate in the full spectrum
of complete agent service through providing office-based telephone
support and counsel to agents experiencing equipment difficulties,
entering service call needs into MSLC system, and dispatching service
techs to agent locations as assigned and directed by the Service
Manager. Monitor phone lines and coordinate repairs. ESSENTIAL FUNCTIONS
? Work under the direction of the Regional Field Service Manager and/or
Field Service Supervisor(s) in the repair and maintenance of all MSLC
owned and agent assigned equipment. Participate in the full spectrum of
complete agent service through providing office-based telephone support
and assistance to agents experiencing equipment difficulties. ? Enter
service call needs and document all related activity into MSLC system.
Dispatch service techs to agent locations as assigned and directed by
the Service Manager. ? Follow directions from Manager(s) or
Supervisor(s) and perform record keeping and reporting necessary to
document equipment performance. ? Install, repair and, when needed,
retrieve MSLC owned equipment from agents in various locations in a
timely manner. Conduct service in a courteous and professional manner. ?
Monitor and analyze incoming data on incoming Telco lines. ? Contact
dispatcher promptly with completed service codes and times. ? Test and
install terminals and wireless communication equipment in agent
locations. ? Maintain good customer/vendor relationship with Sales
Agent. ? Perform preventative maintenance of equipment in the field as
directed by Service Manager(s) or Service Supervisor(s). Record daily
repair activities on all service calls and ensure accurate records. ?
Repair and maintain all versions of MSLC owned vending equipment. ?
Maintain an accountable inventory of all state issued equipment. ?
Maintain spare parts and repair tools as assigned by providing the
necessary care and safety. Avoid loss, neglect, damage and/or abuse of
parts and tools. ? Use authorized communications equipment and follow
the Service Department?s reporting and equipment inventory processes and
procedures in a timely manner. Diagnose, repair and install all
authorized MSLC equipment, as directed by the Service Managers. ?
Maintain a valid drivers\' license. ? Physical ability to lift and
carry: 30 to 50 lbs. ? Physical ability to stand for long periods; climb
stairs, crawl, push and pull equipment weighing 10 to 50 lbs. ? Performs
related duties as assigned. PREFERRED QUALIFICATIONS ? Ability to
diagnose, repair, and or replace MSLC equipment. Counsel agents by phone
on simple service issues and be proficient in-service call entry and
dispatch through the MSLC software/systems. Ability to communicate in a
professional, courteous manner coupled with the ability to establish and
maintain a harmonious working relationship with the general public,
sales agents, and fellow employees. ? Knowledge of electronic,
mechanical components, and repair procedures of all MSLC equipment. ?
Knowledge of test and repair equipment associated with repairs of all
MSLC equipment, including meters, etc. ? Ability to maintain accountable
inventory records. ? Ability to work under pressure, deal tactfully with
irate agents, technicians, and telephone repair technicians. ? Must be
willing to work flexible hours and/or overtime if necessary. ? Telephone
answering experience would be advantageous. ? Excellent attendance.
Resumes will be reviewed in mid-January.

Similar Jobs

Armed Security Officer State Facility

Allied Universal • Danvers, MA • 2h ago

Management & Administrative

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

2h ago

Go to Apply

ASM Research, An Accenture Federal Services Company • Boston, MA • 17h ago

Management & Administrative

The Operations Manager, serving as Enterprise Operations Lead, is responsible for delivery of IT service and projects for operations to ensure end-to-end service delivery based on Government-approved ITSM processes. This...

17h ago

Go to Apply

MANAGER, OPERATIONS

Compass Group, North America • Boston, MA • 18h ago

Management & Administrative

ESFM Position Title: MANAGER, OPERATIONS Salary: $115,000 - $120,000 Pay Grade: 15 ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the Internat...

18h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.