Customer Service Representative

Robert Half • Rockland, MA • 3h ago

Description We are looking for a dedicated Customer Service Representative to join our team in Rockland, Massachusetts. In this role, you will provide exceptional support to customers and internal teams, ensuring smooth communication and efficient handling of inquiries and orders. The ideal candidate thrives in a fast-paced environment and possesses strong organizational skills, technical aptitude, and a commitment to delivering excellent service.

Responsibilities:

Engage directly with customers to understand their needs and provide tailored solutions.

Prepare accurate quotations for new pumps, pump systems, and spare parts.

Process customer orders promptly while verifying accuracy and required documentation.

Manage purchase orders and coordinate expedited deliveries to meet customer expectations.

Track shipments, provide schedules, and ensure timely delivery of goods.

Organize and support trade shows and seminars as needed.

Maintain detailed records and generate reports to support operational efficiency.

Collaborate with sales representatives and management to address account activities.

Provide technical insights and assistance to customers regarding product offerings.

Execute administrative tasks to ensure seamless support for internal and external stakeholders. Requirements

5 years of customer service/administrative experience within the distribution, manufacturing, wholesale, or similar industry

Strong proficiency in Windows-based programs and ERP systems, such as NetSuite.

Excellent organizational skills with the ability to manage large volumes of data.

Effective multitasking capabilities and attention to detail.

Superior communication skills, both written and verbal.

Mechanical aptitude and familiarity with mechanical equipment sales.

Ability to pass background checks, reference checks, and drug tests.

Solid understanding of basic math to support quotation and order processes.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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